Before Investing in a Leadership Training Program, Here’s What You Should Know.

Before Investing in a Leadership Training Program, Here’s What You Should Know.
Every year, organizations invest in leadership training, and the hope is to produce better leaders and a ROI. Unfortunately, ineffective training leads to an approximate loss of $13.5M per year, per 1,000 employees . If you're going to invest in your leaders, it's important to understand why so much money is being lost, and where training goes...
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On a Scale of 1 to 10, How Would You Rate Your Business Relationships?

On a Scale of 1 to 10, How Would You Rate Your Business Relationships?
In our daily routines, we might find ourselves getting lost at times in what is often referred to as “the grind.”  Wake up. Go to work. Work hard. Achieve. In the process of doing what we do, we may have moments where we lose sight of why we’re doing it. I recall a specific incident in a previous position that woke me up, so to speak, to what really matters. One day I was blasting through an extended list of tasks, which included sending out emails to a long list of clients. My boss was copied on the emails, and he gave me some great feedback: “It might be nice to add something in that’s more personal. Wish them a good day or something. You know, create some warm fuzzies. Clients like warm fuzzies.” And it’s true! Adding warmth to our “business interactions” strengthens relationships and brightens our experience of...
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Leaders, Identify Your Weakest Employee Tie

Leaders, Identify Your Weakest Employee Tie
"Indifference and neglect often do much more damage than outright dislike." – J.K. Rowling, Harry Potter and the Order of the Phoenix When we form a relationship, we form a tie between ourselves and another person. Our relationships generally begin with a point of connection through something we share in common, and these ties gradually strengthen ...
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When Heads Collide: How to Make Conflict Productive at Work

When Heads Collide: How to Make Conflict Productive at Work
  "If we aren't going to be afraid of conflict, we have to see it as thinking, and then we have to get really good at it." –Margaret Hefferna We frequently weigh in on our blog and in our resources about the importance of creating more robust inclusion in the workplace. The main idea is this: inclusive cultures require collaboration and divers...
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Navigating Identity Politics: Insight for Leaders

Navigating Identity Politics: Insight for Leaders
There is a phenomenon taking place where groups and individuals are shrinking rather than expanding their points of view, unwilling to consider someone else's perspective outside of their own social group—at work, in friendships, and within families. Political differences and polarization are threatening inclusion. And these rifts are happening in ...
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How to Combat Fear in 2018

How to Combat Fear in 2018
"Thinking will not overcome fear but action will." –W. Clement Stone The start of a new year often comes with a new set of resolutions and meaningful changes we want to make in our lives, both at work and at home. When we try to put our intentions into action, we are often met with a universal barrier: fear. We all experience fear to some degree. I...
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Work Faster!!! The Role of Urgency in Performance Management

Work Faster!!! The Role of Urgency in Performance Management
  "Nature never hurries, yet everything is accomplished." –Lao Tzu Business is fast-paced. In order to keep up with and outshine the competition, we quickly rush to complete our goals, often while multitasking. On top of the busy work day, some also rush to work, rush to meetings, and rush to get home. If the idea of being told to mo...
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Susan's 2017 Year-End Message

Susan
This morning I was thinking about what I wanted to share with you that would be the most helpful in this New Year. I probably wrote several thousand words until they condensed into: Please stay awake! You may recall a central idea of Fierce conversations… Our careers, our companies, our relationships, and indeed our very lives succeed or fail, grad...
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Have Business Goals for 2018? Here's Why Planning is Paramount

Have Business Goals for 2018? Here
Whether you intend to grow revenue, improve professional relationships, or introduce new projects, one thing is for sure: planning is paramount. Without it, the shared vision you have for your organization, as well as your personal goals, won't become reality.  Would you chart the Atlantic Ocean on a sailboat without planning your route, equip...
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Lessons in Business: 2017 Year-end Reflections

Lessons in Business: 2017 Year-end Reflections
​ Businesses are getting ready to transition to a new year and planning is underway. This transitional time invites reflection on what was successful over the past year, and what changes need to be made to ensure success well into the next. We recently released our 2018 predictions, and part of the selection process for these predictions involved r...
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Increase Employee Engagement with These 5 Conversation Skills

Increase Employee Engagement with These 5 Conversation Skills
Our 2018 predictions released earlier this week (read them here ​ !) tell us one thing for certain: as we get ready to move into the new year, leadership will need to be willing and ready to have the sometimes tough but necessary conversations with their employees and fellow leaders. A 2016 ATD study revealed that 83% of respondents consider commun...
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A Close Look at Our 2018 Business Predictions: What to Expect, and How Leaders Can Prepare

A Close Look at Our 2018 Business Predictions: What to Expect, and How Leaders Can Prepare
Whether in our private lives or business, if there's one thing we know for sure, it's that change is inevitable. Each year we explore past and present trends as well as the ever-changing needs of individuals and organizations to forecast what we can expect to see as these changes unfold. As the current year comes to a close, we're turning our gaze ...
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Build an Intentional Culture: 3 Tips to Align Behavior with Company Values

Build an Intentional Culture: 3 Tips to Align Behavior with Company Values
Intention is our aim, our objective. It is defined as a determination to act in a certain way.   Let’s take a look at the word “act” here. While many organizations have core values that create intention, oftentimes the values are not cohesive with  leader and employee actions. In other words, there is a need to define how your employees behave in everyday situations if they are to demonstrate the company’s most critical values. It sounds so simple, yet it is often overlooked. Take “respect” as a value example.  Many of our clients share this value. However, to one employee, respect might mean telling someone the absolute hard facts that come to mind for a particular strategy. For example, tell them how it is – be a straight  shooter  –  it  is to their benefit . On the other hand, to another employee, respect might mean allowing someone the space and...
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The Importance of Personal Integrity in Leadership: 4 Ways to Follow Through

The Importance of Personal Integrity in Leadership: 4 Ways to Follow Through
We live in a world where our attention is often split and demands fly at us from every direction. Sometimes you may even be asked to compromise your values or abandon things you care about. Having integrity in such a world is especially challenging, yet exceptionally important for leaders. Integrity is invisible and conceptual, yet it's responsible...
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Conversation Chaos: The Hidden Villain in Your Workplace

Conversation Chaos: The Hidden Villain in Your Workplace
There's a villain in your organization. It's a Darth Vader, Wicked Witch, Sauron, or Lord Voldemort—and it's the reason why many of your most common workplace problems persist, including disengagement and poor performance. All issues in your organization have one thing in common: conversation chaos . Unproductive, unfocused, and ineffective communi...
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Leadership Tips: Say What You Really Think

Leadership Tips: Say What You Really Think
Alethophobia is an intense, abnormal or illogical fear of the truth. In Fierce Leadership , Susan Scott asks, “How many times have you told someone – your boss, a colleague, a customer, your spouse – what you thought he or she wanted to hear, rather than what you were really thinking? Painted a false, rosy version of reality, glossing over problems or pretending they simply didn’t exist?” This happens often. The thing is…we have legitimate reasons for why we don’t want to fully disclose. Perhaps it has destroyed a relationship in your past, and you don’t want to do that again. Perhaps you have seen someone lose their job over disclosing more, and you happen to like your job. Maybe you truly don’t believe it is your place to say what you notice or feel (this is a popular one). The kicker is that not sharing the whole truth is...
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Millennials: A New Generation is Reshaping the Workplace

Millennials: A New Generation is Reshaping the Workplace
This week’s Fierce resource was originally published by INC and examines how Millennials are reshaping today’s workforce. Over a third of today’s workforce in the United States is currently comprised of Millennial workers, and this number is constantly growing. In the last few years, Millennials have surpassed Generation X to become the dominant generation in the workplace and it is becoming increasingly important for companies to understand what Millennials want in order to attract and retain top talent. Per Sylvia Ann Hewlett, research from the Center for Talent Innovation identifies three areas of focus that are important to this generation that progressive companies are taking note of. 1. A Diverse and Inclusive Workplace – As the most diverse generation in the workforce to date, with 44.2 percent identifying as non-Hispanic white in the latest census, an inclusive and diverse workplace is incredibly important. Millennials desire a work environment that mirrors...
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The Great Divide in Workforce Generations: Who Will Win?

The Great Divide in Workforce Generations: Who Will Win?
Lately the generational divide has been a topic front and center, in conferences, the press, blogs... we are surprised, and a little concerned with the assumptions about each generation that is being offered up as the "capital T" truth. Millennials now make up more than half of the general workforce, which may explain why they are taking a large ma...
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Leadership Tips: Bridge the Generation Gap

Leadership Tips: Bridge the Generation Gap
Chances are you work closely with someone who is of a different generation than you. Maybe he or she is your boss or your newest hire. Regardless, if they're on your team or you work directly with them, your relationship with said person(s) directly impacts your results. So how do you think you do at building relationships with people of a different generation than you? I've always done really well connecting with colleagues who are almost exactly my age or those in the Boomer age range. My values, how I see the world, and what we think is funny or interesting often times seems to be the same. And yet, do I work with people much younger than me or Gen X'ers? Yes. The reality is that it's important to be self-aware about who you form relationships with more organically and who you need to be more intentional with. It's...
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The Surprising Power of Appreciation at Work

The Surprising Power of Appreciation at Work
This week’s Fierce resource was originally published by Forbes and explains how both positive and negative emotions have a cascading affect with employee morale. At Fierce, we have a term called an emotional wake . An emotional wake is what is remembered after you have left a conversation. Whether positive or negative, your emotional wake ripples out and affects your colleagues. It is contagious. A negative attitude in the workplace is just as infectious as a positive one. Per Chris Cancialosi, Forbes, constant complaining can have devastating outcomes on a team including: • It hurts productivity • It makes you look unprofessional • It brings people down Fortunately, a consistently positive outlook can produce the opposite results. According to Positivity Strategist Robyn Stratton-Berkessel, what you focus on grows. “It seems simple: you focus on joy and you grow joy, you focus on trust and you grow trust; you focus on...
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Improve Your Company Culture with These 3 Ways to Give Thanks

Improve Your Company Culture with These 3 Ways to Give Thanks
Tomorrow is Thanksgiving in the United States, and for many, it is full of tradition. Whether at home or in the workplace, gratitude fills the air with the holiday season. For me, every Thanksgiving dinner, my family starts a conversation with the same question. We go around the table and ask: what are you most thankful for? This conversation is su...
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Leadership Tips: Show Appreciation to Your Leaders

Leadership Tips: Show Appreciation to Your Leaders
For emotionally intelligent leaders, a marker for their success is how often they share appreciation with their teams. However, this week I want to put the conversation in the hands of those they lead. Think back over the year: How many times have you told your manager you appreciate him or her? The responsibility to build emotional capital is a two way street. It’s important to share with your boss, and those who lead within your organization, that you recognize their work and are thankful for the job they do. How do you show appreciation to your leaders?

Strengths-Based Employee Development: The Business Results

Strengths-Based Employee Development: The Business Results
This week’s Fierce resource was originally published by Gallup and explains the business impact of a “strengths-based” employee development program. It is a well-known fact that employees are craving more on-the-job career development, and for the most part, are not receiving it. Common excuses and bottlenecks include, gaining support from company managers and leaders, fear of losing top performers, and not enough time and resources. Top performers are more likely to leave if they are not getting the career development that they are seeking, and the cost of losing those employees is much higher than employee development programs. “Gallup estimates that only about one in 10 people naturally possess high talent to manage, and organizations name the wrong person as manager about 80% of the time.” Per Gallup, part of the disconnect is that the wrong people are put into management roles and thus are not creating the right environment...
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3 Conversations To Develop Yourself

3 Conversations To Develop Yourself
“While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship or a life – any single conversation can.” When I was in the entertainment industry, my friends and family loved to tell me about the fresh faced actor who landed in Hollywood, and on their first day, was plucked out of the crowd and put onto the path of stardom. I had to break the bad news to them. 99% of the time this story is not the entire truth, and rather, a glossed over version from a PR team. They pitch it that way, because many of us love the idea of being that one in a million, that person who has a glow and is launched on the path of success and prosperity. The reality? It doesn’t actually happen that way. You’re selling yourself short to buy into it. While someone...
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Leadership Tips: Practice Coaching

Leadership Tips: Practice Coaching
In our Fierce Coaching module , the goal is to ask questions in order to help an individual work through an idea or issue, in order to find a new path forward. This week look for opportunities to do this with someone in your life. Start by asking: What is the most important thing we should be talking about? Don’t coach them because you want to share your brilliant idea, or because you’ve been in a similar situation and have all the answers. Coach them because every time you ask someone what’s the most important thing we should be talking about together, you give yourself and that person the opportunity, through conversation, to have new perspective at the end of the conversation. Don't miss this rich opportunity.

It's Time to Be the REAL You at Work

It
This week’s Friday Resource was originally published by The Washington Post and explores the benefits of being the “real” you at work. In the article, Bucklan explains the benefits of ditching the “work persona” many people work years to cultivate. She asserts that although people take on this professional persona to enhance their careers, in the long run it damages it more than it helps. “When you feel comfortable in your own skin, you make stronger choices — choices your “professional” self might be afraid to make.” Bucklan explains six easy steps you can take to unleash the real work you. A few of these tips include speaking your mind, staying clear of the water cooler gossip and making yourself vulnerable. Work can be difficult enough when being your true authentic self – don’t make it harder by putting up a façade. Be you. Be fierce. Read the article

How to Propose a New Idea in a Closed Environment

How to Propose a New Idea in a Closed Environment
“Innovation distinguishes between a leader and a follower.” -Steve Jobs Anyone can be a leader within an organization. Whether or not your role has the “leader” title assigned to it, you can be someone on the forefront innovating. Organizations that encourage everyone, from individual contributors, managers, all the way up to the CEO, to take on a leadership mindset create cultures that don’t settle. Few companies are really in this place. Many choose to abide by an old rank and file hierarchy that squashes creativity and inevitably disengaging employees. So what can you do if you work inside a culture where new ideas are not welcomed? Do you have to accept it for what it is and keep your creativity to yourself? No. The beauty of culture is that it is made up of the people who inhabit it. Meaning, everyone impacts how things operate, not just those at the...
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Leadership Tips: Say It Out Loud

Leadership Tips: Say It Out Loud
An old adage that I heard often growing up was think before you speak . This is a very valuable saying for me, because I am what you would call a classic "external processor." While that phrase has saved me from saying things that could have a negative impact, it has also encouraged me to self-edit and sometimes hesitate to voice opinions or concerns. This week's Fierce tip encourages you to say it out loud . This isn't about indulging in stream of consciousness, rather, it's about not over-analyzing. This week if you're in a meeting and you have an idea that you think could really move the team forward - speak up . Let go of needing to have a perfectly formed thought and allow others to influence and build off your inspiration. If your idea is met with a luke-warm reaction, don't get discouraged. As Albert Einstein said,...
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6 Ways to Integrate Play Into the Workplace

6 Ways to Integrate Play Into the Workplace
  This week's Friday resource comes from Inc. and offers 6 ways to incorporate play into the workplace. In the workplace, play has long been regarded as the opposite of work. Instead of placing them on opposite ends of the spectrum, what if we combined them? What if we could get work results from prioritizing play? Work that involves play allo...
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Believe It or Not…Goofing Off Produces Business Return

Believe It or Not…Goofing Off Produces Business Return
In our busy, fast-paced society, we run the risk of blowing off play as mere "child's play." There's just so much to do , we say. When important priorities need tending in the workplace, pressing pause to play a game or joke around with a coworker may seem like the very last thing you should be doing. The reality is that it may be one of the very b...
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Leadership Tips: Have Fun Together

Leadership Tips: Have Fun Together
  Never, ever underestimate the importance of having fun. - Randy Pausch In our connected world with constant emails and social media, it is easy to never truly break away from work. Given that, you better have fun along the way. Or what’s the point of all this work? Having fun is not only good for your health, but it makes your team’s discretionary effort rise. The catch to having fun is…as a leader, you can’t force it. This week’s tip is to give your team a set budget to plan something fun together. Don’t put tons of criteria around it. It could be a happy hour, a lunch, a secret costume for team members to wear… whatever makes the team tick. It is a mistake to choose the events and outings for the team members. Let them own it. And go along for the ride.

10 Unmistakable Signs of a Fear-Based Workplace

10 Unmistakable Signs of a Fear-Based Workplace
This week's Friday resource comes from Forbes and lists 10 ways you can tell if your workplace is operating from a place of fear. Motivation can stem from worry and fear, or it can stem from being in an environment where trust and strong relationships flourish. The source of motivation has a drastic impact on workplace culture—if motivation is comi...
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3 Ways to Take the Scare Out of Your Conversations

3 Ways to Take the Scare Out of Your Conversations
Think of a conversation that you need to have that scares you. Perhaps it is a conversation with your boss about something she is doing that is not helpful. Or a conversation with a peer about what you are noticing that is not working for him. Or taking it home, perhaps it is a conversation with your spouse or family member to discuss something that you do not feel the other is willing to talk about. Ok, do you have a conversation in mind? Does the thought of this conversation make you want to evaporate? Or run out the door? Or go on vacation? If so, that's a good sign. These are the conversations I am talking about. I do understand the fear. There are legitimate reasons to be scared about having these conversations. Some people do not react well when confronted, regardless of how eloquent and thoughtful you are....
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Leadership Tips: Face Your Leadership Fears

Leadership Tips: Face Your Leadership Fears
As a leader, it can be alluring to let fear dictate your decisions. No risk = no failure, and in the short term, that type of thinking might seem easier. However, the nature of fear can be debilitating and oftentimes can leave you stuck in the same place.  As a savvy leader you know that in order to progress, innovate, and accomplish your goals – forward movement is necessary. This week’s tip encourages you to look at what your leadership fears are and to ask yourself: What scares me to my core about being a leader? About achieving my goals? Take this opportunity to begin to have conversations around those fears. If you think your fear has inhibited your and your team's progress in any way, go to your team and call that out. Then ask them how they might move forward . You may have someone ready to solve that...
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The Most Overused Negotiating Tactic is Threatening to Walk Away

The Most Overused Negotiating Tactic is Threatening to Walk Away
This week's Friday resource comes from Harvard Business Review and discusses the impact of threatening to walk away during a negotiation. A "walkaway" outcome to a negotiation occurs when one or more parties involved are no longer willing to consider other possible outcomes or alternatives. In walking away, perspective is limited and power is exerc...
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The Secret to Successful Business Negotiation

The Secret to Successful Business Negotiation
  "The most important trip you may take in life is meeting people halfway." – Henry Boyle On the surface, negotiation can seem more complex than it really is. There are usually a lot of factors to consider on behalf of everyone involved, and our psyches can quickly lead us into the shaky territory of power plays, manipulation, or even fearful ...
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Leadership Tips: Engage with an Opposing Point of View

Leadership Tips: Engage with an Opposing Point of View
One of my favorite Bob Dylan songs is “A Satisfied Mind”. In the lyrics he says, “How many times have you heard someone say, if I had his money I'd do things my way.” I often think of this line when I look at leaders, and make a judgement of what I might do if I were in their position. When you look from the outside in, it can be easy to pass judgment when it’s all hypothetical. This week’s tip challenges all of us, whether you are in a formal leadership role or not, to participate in one of the more difficult aspects of being a leader: Engage , with an open mind and heart, with an opposing point of view. Leadership is more than a job title - it’s a state of mind. We can all participate and see how we handle the pressure of being someone who...
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5 Ways to Embrace Change at Work and in Life

5 Ways to Embrace Change at Work and in Life
This week’s Friday resource comes from Inc . and offers 5 ways to welcome change when it arises in the workplace and in our personal lives. Avoiding the unavoidable is a fight we can’t win. Change is unavoidable—and continual. The antidote for the negative feelings we have when change arises is to embrace it. What we are able to see when we give up the fight is that most changes are positive in the long run, and they have a purpose that can serve our personal growth and the growth of organizations. Changes often occur as a means of improvement and as the result of something “not working.” Per Rhett Power, Head Coach and Inc. contributor, here are some ways to let go of resistance to change: 1. Change is Inevitable and Embracing Change Encourages Development “Because we repel change, we sometimes go through life without ever living up to...
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Do You Love or Loathe Change? How Workplace Change Can Strengthen Your Organization

Do You Love or Loathe Change? How Workplace Change Can Strengthen Your Organization
“You get the journey and you get the stress. At the end, you’re a different person. But both elements are part of the deal.” –Seth Godin Change can be surprising, scary, and uncertain. It is also a catalyst for new ideas and opportunities to be seized. It opens doorways to step into, even when what’s on the other side isn’t clear. It summons courage and builds strength, character, and lessons we can harness. In our personal lives, the workplace, and the world at large, change is constant. There’s not one form of media where this isn’t on display any moment of the day. No matter where you go or what you do, change will find you . If you’re a leader who wants to create a culture where change is viewed as a healthy element for growth, the first step is to embrace change yourself. Acknowledge it, hold an accountable...
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Leadership Tips: Embrace Change

Leadership Tips: Embrace Change
Progress is impossible without change, and those who cannot change their minds cannot change anything . — George Bernard Shaw Change is hard. We all know. And we all have different tolerances for it, based on our experiences. I am the daughter of a Naval Officer, and growing up I lived in 12 houses before I was 18 years old. My friends joke and say that I was a “change manager” before I ever went into the human capital space. The thing is – change was always hard – even when I had a lot of it. We are deeply wired to stay in our comfort zone. However, I know I grew a lot, because I was continually uncomfortable. I had to be okay with being vulnerable and open to learning new things and making new friends. I remind myself of that. Where can you embrace variation in your life?...
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5 Ways to Improve Employee Development at Your Company

5 Ways to Improve Employee Development at Your Company
This week’s Friday resource comes from HuffPost and offers five ways to assist employees in their personal development. Many companies, especially start-ups, are often focused on short term growth to assure the business can stay afloat. But if businesses are to stick around for the long-run, employee development should be approached with a long-term mentality that comes with both short and long-term ROI benefits. Employees want to know their leaders have their best interests at heart. And for millennials, opportunity for development is a workplace necessity. Per David Hassell, “Your people are your company.” Here are 5 ways to improve development amongst your employees: 1. Professional Training “Let’s get the obvious stuff out of the way. Depending on the role, formal employee training may be required to ensure competency and even excellence. Create a knowledge-base of critical information and best practices to pass on to new hires as you grow...
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Why it Pays to Support Employees’ Personal Development

Why it Pays to Support Employees’ Personal Development
“Supporting another’s success won’t ever dampen yours.” –Unknown Imagine one of your employees jamming out on a guitar, lifting weights at the gym, or reading a textbook. You may not make an immediate connection between these behaviors and revenue, results, or workplace culture. But can these types of activities influence business for the better? You bet your britches they can. Personal and professional development go hand-in-hand—whether it’s directly related to work or not, each impacts the other. Growth is growth, and all kinds of growth contribute to happiness. Research shows happy employees are more creative, energized and successful , and happiness increases productivity by 12% . When employees know you care about their growth, they respond. It builds trust, commitment, and a host of other benefits that impact the bottom line. Let’s break it down. Here are some big benefits your organization stands to gain by supporting employee personal development:...
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Leadership Tips: Go Deeper

Leadership Tips: Go Deeper
How many times a week do you have a conversation that just stays at the surface? With your colleagues? With your family? With your friends? It happens often. Even when we are in conversation, we can breeze past each other altogether. The thing is: We are craving depth each day. We are craving real. We want people to care.  Joseph Pine said, "The experience of being understood, versus interpreted, is so compelling you can charge admission.” This week's tip is to seek to understand and go deeper in your conversations.  Where do you tend to have the most superficial conversations? Focus there. Ask more questions. Really listen. That's where the understanding happens.

4 Mistakes Leaders Keep Making

4 Mistakes Leaders Keep Making
This week’s Friday Resource comes from HBR and features four common mistakes that leaders continue to make. Over the last half century, approaches to leadership have shifted and grown dramatically. Regardless, some areas (even with the most progressive and advanced training programs in place) continue to be problematic in organizations. The most seasoned of leaders are prone to fall into certain traps, and these traps are often outside their awareness. The more aware leaders become of these behaviors, the more they will be able to mitigate their impact. blockquote>p { border:none;}/> Per Robert H. Schaffer, HBR, here are the four main behavioral traps to be mindful of: Behavior Trap 1: Failing to Set Proper Expectations Everyone has seen senior managers announce major directional changes or new goals without spelling out credible plans for achieving them or specifying who’s accountable: for instance, “We are going to reduce the use of cash...
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Lack of Clarity in the Workplace is Costing Your Organization

Lack of Clarity in the Workplace is Costing Your Organization
“Clarity affords focus.” –Thomas Leonard If things are foggy or ambiguous on our way to success, any actions we take will require more time and resources, or may fail altogether. Especially if we’re not sure where we’re going. Clarity matters. Each small clarity problem within an organization may seem insignificant at first, but gradually, they lead to big problems. Fortunately, miscommunication issues can be resolved before we arrive at a sudden “ Oh, crap! ” Effective conversation is the way to clarity. There are no alternative fixes. When a conversation is effective, miscommunications are either resolved or prevented, and employees feel clear on their roles, goals, and action items. You’ll know a miscommunication has occurred if anyone is unclear. A miscommunication has also occurred if a conversation hasn’t taken place that in fact needs to take place. Here’s what these common miscommunications are costing organizations: 1. Engagement Survey findings in...
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3 Tips for Leaders to Avoid Insanity

3 Tips for Leaders to Avoid Insanity
“Insanity: doing the same thing over and over again and expecting different results.” -Albert Einstein As a leader, have you ever tried to solve the same problem the same exact way over and over again? In hindsight it might seem insane, however, in the moment the plan was set forth with great intentions and a level head. So where is the disconnect?  How can we make sure that when we come back to the drawing board we don’t keep doing the same thing we did before? Below are 3 proactive tips to help innovate with intention for your own sanity . Tip #1: Mix It Up In the Fierce Team model , we focus on seeking out different, competing perspectives from team members. This skill set can be incredibly useful when problem solving. In order to make sure, as a leader, you keep your wits about you, if your first attempt...
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360 Feedback Questions

360 Feedback Questions
Tips & Templates for Gathering 360 Degree Feedback This week’s Friday resource comes from Quantum and discusses what employees want (and need) from feedback gathering processes. Annual (and even bi-annual or quarterly) feedback is outdated. When it comes to feedback, one thing is clear: continuous employee feedback is the most effective approach. In your organization, there are multiple methods you can use for gathering feedback. Unfortunately, some of these methods create more problems than they solve. Outdated processes can create hostility, lower morale, decrease engagement, and have a negative impact on workplace culture. So what are some of these problematic methods, and what are the alternative ways to request feedback? Take a look at these easy fixes, per Kourtney George, Quantum: The Problem: Once-A-Year Feedback Lack of frequency gives managers an excuse to avoid giving feedback and addressing performance the rest of the year, whether good or bad. The Fix:...
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New Research: The State of Miscommunication - 6 Insights on Effective Workplace Communication

New Research: The State of Miscommunication - 6 Insights on Effective Workplace Communication
We’re excited to announce Quantum Workplace's launch of the Fierce + Quantum eBook on the state of miscommunication in the workplace. The free eBook dives deep into the issues of miscommunication and offers solutions for creating more engagement and clarity in one-on-ones, team meetings, and organization-wide. We wanted to conduct this research on miscommunication to fully understand the impact it’s having on organizations, including the costs (time, money, engagement, relationships, productivity, and more), and explore how effective conversations can help. Fierce + Quantum Quantum helps organizations retain top talent, motivate performance, understand turnover, and build magnetic cultures. Their studies reveal that communication is indeed at the heart of employee engagement. Fierce and Quantum have both researched employee engagement in the past, and have weighed in on the conversations needed to improve engagement and workplace culture. In preparation for this eBook, Quantum Workplace and Fierce Conversations designed a survey to capture...
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Up is Not the Only Way: Rethinking Career Mobility

Up is Not the Only Way: Rethinking Career Mobility
When we think of career growth, we tend to think about “moving up” the ladder. However, in today’s workforce, much is changing. Organizational hierarchies are less commonplace, jobs are more mobile and flexible than ever, and individuals are in a position to truly own their careers. Earlier this week, authors Beverly Kaye, Lindy Williams, and Lynn Cowart released their book titled Up is Not the Only Way: Rethinking Career Mobility . The book presents an alternative way of looking at our careers and presents tips for navigation that can advance our personal and professional growth and development in somewhat less-traditional (yet equally rewarding) ways. This book guides its readers into thinking about career mobility in a way that can lead to more options, and show how managers, coaches, and employees can partner to determine what's best and what's next. To give you an inside peek, here’s a content preview from...
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Fierce Summit 2017: Day 2 Highlights

Fierce Summit 2017: Day 2 Highlights
Day two of the fabulous Fierce Summit has come to an end, and today’s sessions came with powerful takeaways. Starting from earliest to latest… Regent Cornell: How to Build a Culture Ultimate Software’s tagline “People First” wasn’t drummed up by the marketing team to win awards or sell more widgets. It’s the way things are done at this fast-growing cloud computing company that landed it a top spot on Fortune’s 2016 List of the “100 Best Companies to Work For.” With a personal story that was both humorous and insightful, Regent Cornell revealed the five distinguishing characteristics of ‘Best Companies’ and demonstrated the bottom-line impact of putting People First: 1. Gratitude, 2. Respect, 3. Engagement, 4. Authenticity, and 5. Trust. Learn more about how Ultimate Software made the list here . Susan Scott: Become a Great Conversationalist In this intimate session, Fierce founder and CEO Susan Scott made the connection...
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