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Accountability, Listening, Culture: A Trainer's Work is Never Done


“Sometimes it seems like the different groups all speak their own language. Finance speaks Accounting. IT speaks Tech, and the Consultant speaks Consultantese. We need to understand each other’s perspectives. And in order to do that, we need  a shared language.” - KELLY PAINE, Accounting Manager & Change Management Lead for Cosmos, Costco Wholesale

Words like accountability, culture, and listening get thrown around a lot in a trainer's world. As a trainer you strive to help build cultures that are all of these things, and you spend your days facilitating information, so that your company can be nimble and productive.

It's not an easy job blending all the different learning styles, personality types, and competing interests into one strategy. Some adopt it quicker than others. Some are more appreciative. Some classes challenge you to your core. And what you have to remember day in and day out, between deadlines and training sessions, is that these terms are all about people - dynamic, living, breathing, flawed, innovative people.

The trainers certified in Fierce are the life blood of our organization. They provide us with feedback, innovate with us, and make us a better organization. That's why we're so excited to attend the 2014 Training Magazine Conference and Expo next month in San Diego. We will be joining Fierce facilitators and all different kinds of trainers to talk about learning. We're also very proud to share that this year Fierce CEO, Halley Bock is co-hosting a session with Costco Accounting Manger & Change Management Lead, Kelly Paine.

If you're a trainer and you're attending Training Magazine this year, we can't wait to talk with you, to listen to you, and to say thank you. Thank you for all your energy, for the studying, continuous learning, and dedication you show each of your companies, so that every employee can have the tools to listen more, in order to build a stronger culture.

To learn more about the Costco story, click here.


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