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Leadership Tips: Build Emotional Capital

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Emotional intelligence (EQ) is awareness of yourself and your impact on others around you. EQ allows you to build relationships and drive results.

Kendra Cherry, a psychology expert, discusses the differences between IQ and EQ in her article “IQ or EQ: Which One Is More Important?” She cites research that shows EQ plays a bigger role than a person’s intelligence in determining their success or failure at work. In fact, TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that EQ is the strongest predictor of performance,

When considering this fact, your ability to have conversations with emotions and increased understanding is not a soft skill. It is directly correlated to the results you achieve…or don’t. And it’s a significant factor.

This week’s tip is to build emotional capital with people important to you. Avoid taking a withdrawal from people’s emotional bank accounts, and instead, focus on making deposits.

Simple ways to make a deposit:

    • Share positive feedback.
    • Ask a question, and really listen for the answer.
    • Surprise someone with a handwritten note.
    • Call out of the blue.

The benefit of making deposits is that the returns will be greater than you can even anticipate.


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