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Learn how to have conversations that get results

3 Ways to Take the Scare Out of Your Conversations

Think of a conversation that you need to have that scares you. Perhaps it is a conversation with your boss about something she is doing that is not he...
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Leadership Tips: Face Your Leadership Fears

As a leader, it can be alluring to let fear dictate your decisions. No risk = no failure, and in the short term, that type of thinking might seem easi...
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The Most Overused Negotiating Tactic is Threatening to Walk Away

This week's Friday resource comes from Harvard Business Review and discusses the impact of threatening to walk away during a negotiation. A "walkaway"...
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The Secret to Successful Business Negotiation

  "The most important trip you may take in life is meeting people halfway." – Henry Boyle On the surface, negotiation can seem more complex than ...
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Leadership Tips: Engage with an Opposing Point of View

One of my favorite Bob Dylan songs is “A Satisfied Mind”. In the lyrics he says, “How many times have you heard someone say, if I had his money I'd do...
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5 Ways to Embrace Change at Work and in Life

This week’s Friday resource comes from Inc . and offers 5 ways to welcome change when it arises in the workplace and in our personal lives. Avoiding t...
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Do You Love or Loathe Change? How Workplace Change Can Strengthen Your Organization

“You get the journey and you get the stress. At the end, you’re a different person. But both elements are part of the deal.” –Seth Godin Change can be...
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Leadership Tips: Embrace Change

Progress is impossible without change, and those who cannot change their minds cannot change anything . — George Bernard Shaw Change is hard. We all k...
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5 Ways to Improve Employee Development at Your Company

This week’s Friday resource comes from HuffPost and offers five ways to assist employees in their personal development. Many companies, especially sta...
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Leadership Tips: Go Deeper

How many times a week do you have a conversation that just stays at the surface? With your colleagues? With your family? With your friends? It happens...
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4 Mistakes Leaders Keep Making

This week’s Friday Resource comes from HBR and features four common mistakes that leaders continue to make. Over the last half century, approaches to ...
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Lack of Clarity in the Workplace is Costing Your Organization

“Clarity affords focus.” –Thomas Leonard If things are foggy or ambiguous on our way to success, any actions we take will require more time and resour...
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3 Tips for Leaders to Avoid Insanity

“Insanity: doing the same thing over and over again and expecting different results.” -Albert Einstein As a leader, have you ever tried to solve the s...
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360 Feedback Questions

Tips & Templates for Gathering 360 Degree Feedback This week’s Friday resource comes from Quantum and discusses what employees want (and need) fro...
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New Research: The State of Miscommunication - 6 Insights on Effective Workplace Communication

We’re excited to announce Quantum Workplace's launch of the Fierce + Quantum eBook on the state of miscommunication in the workplace . The free eBook ...
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Up is Not the Only Way: Rethinking Career Mobility

When we think of career growth, we tend to think about “moving up” the ladder. However, in today’s workforce, much is changing. Organizational hierarc...
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Fierce Summit 2017: Day 2 Highlights

Day two of the fabulous Fierce Summit has come to an end, and today’s sessions came with powerful takeaways. Starting from earliest to latest… Regent ...
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Fierce Summit 2017: Day 1 Highlights

The Fierce Summit has finally arrived! This one-of-a-kind leadership and learning event has been anticipated throughout the year by both the Fierce co...
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Leadership Tips: Stop Your Excuses. You are the Culture.

Having a positive culture has real impact on business and your happiness at work. In fact, a  Columbia University study shows that the likelihood...
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How These Top Companies are Getting Inclusion Right

This week’s Friday resource comes from Fast Company and highlights the ways top companies have achieved results through their inclusion strategies. In...
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Why Your Traditional Diversity Training Program is Not Working

Each year, organizations invest a lot of time and millions of dollars into diversity programs. I hate to break it to you, but the return on both the i...
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Leadership Tips: Think Outside the Box

It’s easy to fall into a pattern. It’s only natural to apply your knowledge of a process, that you know works, to similar projects. You might think to...
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3 Ways Leaders Can Increase Empathy

This week’s Friday resource comes from Forbes and lists ways leaders can grow in empathy. Research reveals that today’s most successful leaders all ha...
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Attention, Leaders: Strengthen Empathy by Dropping These 4 Words from Your Vocabulary

“Words are, of course, the most powerful drug used by mankind.” –Rudyard Kipling Humble, empathic leaders have been found to be the most successful . ...
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Leadership Tips: Be Kind

“Three things in human life are important: the first is to be kind; the second is to be kind; and the third is to be kind.” ― Henry James Showing kind...
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One Unconscious Bias is Keeping Women Out of Senior Roles

This week’s Friday resource comes from Business Insider and calls attention to a common bias preventing women from being promoted to leadership roles....
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An Easy Trick to Reduce Workplace Biases

“I may think I see you as you are, but in truth, I see you as I am.” - Susan Scott If you’re human, you’re guilty of having biases. We all plead a bit...
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Leadership Tips: Hold Yourself Able

At Fierce, we believe that accountability is a bias towards action: an attitude, a personal, private, non-negotiable choice about how to live your lif...
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The Causes of Employee Negativity

This week’s Friday resource comes from The Balance and identifies the leading causes of employee negativity. Negativity is one of the leading causes o...
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How to Address Employee Toxicity: 3 Fierce Tips

You know the one. The one who frequently complains. Gossips. Blames others. Leaves people hanging. Today we released our recent survey results from a ...
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Leadership Tips: Know They Can Handle It  

Excuses, excuses, excuses. People make excuses all the time when it comes to not having the conversations they need to have. We hear this everywhere r...
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You Cannot Motivate Your Team, But You Can Inspire Them

This week’s Friday resource comes from Forbes and lists ways leaders can inspire their teams. There are two types of motivation: external and internal...
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Cut Your Victim Bonding

  We all love to victim bond at times. Victim bonding occurs when people get together and talk about how horrible a situation is. At its core, it...
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Leadership Tips: Keep It Simple and Be Direct

I have learned over the years, in both my professional and personal life, that the best way to be direct is to keep it simple. Get to the point and ge...
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Calming Your Brain During Conflict

This week’s Friday resource comes from Harvard Business Review (HBR) and offers ways to help calm your brain and body during moments of conflict. Conf...
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How to Prevent Your Own Brain from Hijacking Work Conversations

“Darn! I wish I hadn’t said that!” “Yikes, I really shouldn’t have done that!” We’ve all been there. These two phrases, or something like them, have c...
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Leadership Tips: Be Right Gracefully

I had a problem with wanting to flaunt being right in situations. I learned the lesson the hard way: This inclination was not serving me. Learning to ...
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7 Empathetic Traits that Exceptional Leaders Share

This week’s Friday resource comes from Entrepreneur and lists seven traits empathetic leaders have in common. When empathy is present in the workplace...
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Susan Scott’s Take on Results-Driven Conversation: An Interview by The Human Capital Institute

As part of the Nine to Thrive Podcast, HCI’s Holly Pennebaker spoke with our very own Susan Scott, Fierce Founder and CEO. In this podcast, Susan addr...
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Leadership Tips: Invite Negative Emotions

It is common to feel discomfort when dealing with other people’s emotions in the workplace. The old saying - leave your emotions at the door – can be ...
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Fostering the Sense of Belonging Promotes Success

This week’s Friday resource from Forbes discusses why belonging is important in the workplace and offers tips on how to create it. Having a sense of b...
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Improve Two Relationships through Conversation

The conversation is the relationship. It is such a simple five word sentence. Yet, the depth and applicability of this concept is powerful. The qualit...
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5 Conversation Tools for Nurturing Your Relationship with A Mentor

This week’s Friday Resource was originally published by Forbes and offers tips for nurturing your relationship with a career mentor. A mentor can offe...
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How to Clean Up a Messy Conversation

Life is messy. Or as Susan Scott puts it, “ Life is curly .” Having successful conversations is a learned skill, but even for those with a lot of trai...
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Leadership Tips: Pay Attention to Your Influence

What effect do you want to have on others when you leave a room or call? This week, you have the opportunity to infinitely inspire others…or do the op...
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The Compelling Case for Giving Employees More Freedom

This week’s Friday Resource was originally published by Inc. and builds a case along with tips for giving employees more freedom.   Growing resea...
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Want to Improve Workplace Performance? Don’t Overlook This Essential Element

Improving performance requires leaders to consider employee engagement, satisfaction, and culture and ask how these areas can be strengthened. One how...
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Leadership Tips: Provide Autonomy

With engagement levels of employees at an all time low, many organizations are looking at what they can do in order to engage the hearts and the minds...
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5 Critical Steps to Fearless Confrontation

This week’s Friday Resource comes from  Forbes and details the necessary steps women can take for a fearless (and effective) confrontation. Havin...
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How to be Fierce in 3 Challenging Work Conversations

We all need to have them at some point. Those pesky, dreaded conversations. You know, the ones that can be awkward or uncomfortable or come with a cra...
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