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How to Create Organization Habits That You Will Actually Stick To

This week’s Fierce resource was originally published by Fast Company and explains how to create organization habits that will stick. Everyone wants to...
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Going Deeper with Accountability

Accountability is a huge challenge in business today . The Workplace Accountability Study recently revealed that 82% of respondents have no ability to...
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13 Ways Leadership Can Lead Employees to Provide World-Class Customer Service

This week’s Fierce resource was originally published by Forbes and discusses thirteen ways that great leadership can lead to employees delivering top-...
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Has the Focus on the Customer Left the Service Industry?

A couple of weeks ago I went into two different coffee shops – one an independent and one a chain. As I was waiting for my coffee I observed two inter...
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Leadership Tips: Stop "Customer Facing"

One of the phrases we dislike at Fierce is “customer facing.” The whole notion that you need a different face when you are talking with the customer j...
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The Work Conversations We Dread the Most, According to Research

This week’s Fierce resource was originally published by  Harvard Business Review and delves into the work conversations we dread the most, and in...
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A Call for Fierce Conversations

Monday night was the first night of the Presidential debates. After it ended, people called and texted me asking: Who do you think won? I always find ...
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Leadership Tips: Time to Get Uncomfortable

Careful conversations are often failed conversations, because they postpone what wants and needs to be talked about. So I ask: How many careful conver...
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Taking Responsibility Is the Highest Mark of Great Leaders

This week’s Fierce resource was originally published by  Forbes and describes why leaders with a track record of taking responsibility – for both...
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3 Tips to Describe Reality as a Leader

As we say at Fierce, no plan survives its collision with reality. And to make it even more complex, reality is constantly changing. What may be YOUR r...
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Leadership Tips: Don’t Point Fingers

A fierce leader does not blame others. A fierce leader asks, listens, and describes what has happened – without laying blame (that’s the hard part). I...
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Everything Is Possible with Momentum Thinking

This week’s Fierce resource was originally published by  Huffington Post and explains the benefits of “momentum thinking” and how this approach c...
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Nature vs. Nurture: Are Leaders Born or Developed?

The question of whether leaders are born or developed is a hot button issue. Nature versus nurture? This pesky question manifests in two scenarios. Sc...
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Leadership Tips: Nurture Positive Thinking

Tomorrow is Positive Thinking Day. At Fierce, we talk about context - the lens in which you view the world. Your context is formed by your beliefs, ex...
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All Successful Leaders Need This Quality: Self-Awareness

This week’s Fierce resource was originally published by  Forbes and discusses the quality all successful leaders should possess – self-awareness....
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Be Awake. Be intentional.

On a scale from one to ten, how awake do you feel in your life? Are you paying attention to the most important things right now? As summer comes to an...
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Leadership Tips: Kick the Post-Summer Blues through Reflecting

With the seasons changing and school starting, many workers can have the “post-summer blues.” You yourself may be mourning the end of the hot, sunny d...
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6 Rules for Building and Scaling Company Culture

This week’s Friday Resource was originally published by Harvard Business Review  and provides six rules for building and scaling company culture....
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Your Employees’ Emotions Are Clues to What Motivates Them

This week’s Friday Resource was originally published by Harvard Business Review  and explains why employees’ emotions are clues to what motivates...
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A Podcast with Susan Scott: Fierce Leadership, Radical Transparency, & Deeper Human Connectivity

Halelly Azulay is an author and leadership development strategist, and she recently hosted Susan on her TalentGrow podcast. In this session, Susan Sco...
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How to Quit Your Procrastination Habit Once and for All

This week’s Friday Resource was originally published by Fastcompany.com and explains why people tend to procrastinate, and some solutions to this comm...
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Leaders, You Must Scan Your Own Integrity

Many organizations and leaders have integrity as a core value. It is important in order to build trust.  In many ways, having integrity feels rea...
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Why Working Smarter Means Conserving Your Energy

This week’s Friday Resource was originally published by BBC.com and offers insights into how employees can avoid burnout and work exhaustion by conser...
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Leadership Tips: Restore Your Energy

I recently heard Tony Schwartz, President & CEO of The Energy Project, speak at an employee engagement conference. His company focuses on helping orga...
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Great Managers Can Fix Broken Performance Management Systems

This week’s Friday Resource was originally published by Gallup.com and discusses how high performing managers can fix broken performance management sy...
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The Power of Context in Performance Management

Our beliefs, attitudes, and biases create a filter in which we view the world. At Fierce, we call this context . While it is unconscious, context affe...
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Leadership Tips: It’s Not About Being Right

How many of you know someone who would rather “be right” than happy? Rather “be right” than loved? Rather “be right” than successful? Leaders often st...
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How to Handle Difficult Conversations at Work

This week’s Friday Resource was originally published by Harvard Business Review and details how to handle difficult work situations. Difficult convers...
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Have a Fierce Conversation

We all want to have meaningful and real conversations in our lives – both inside and outside of work. In the workplace, Gallup has found that consiste...
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Leadership Tips: Create Time for a New Relationship

Looking ahead at your eventful week, think about the many people you will interact with – on the phone, via email, in your community, and in the ...
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When a Vacation Reduces Stress — And When It Doesn’t

This week’s Friday Resource was originally published by Harvard Business Review and discusses why employees have varying levels of happiness after ret...
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3 Tips for Curing the Post-Vacation Blues

If you took a vacation and this post is relevant to you, congratulations! Taking time off is important. However, coming back from vacation and hitting...
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Why Don't Americans Take More Time Off?

This week’s Friday Resource was originally published by Fortune and questions why Americans do not take more time off from work. The American workforc...
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How To Take A Vacation From Work

Congratulations. You are gainfully employed. The primary focus of your organization is growth, and you have some knee-buckling goals to deliver. If yo...
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Leadership Tips: Break Down a Silo

In many organizations that is exactly what a silo feels like, and often silos are competing for limited resources. According to a Clear Company survey...
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7 Mistakes Most First-Time Managers Make at Least Once

This week’s Friday Resource was originally published by The Muse and explores common pitfalls of the first-time manager. The days of relying solely on...
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3 Tips for First Time Managers

So, you got promoted to your first management job. Congrats! Most likely, it was a direct result of you achieving your goals in your last role. And no...
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Leadership Tips: Have a Liberating Fourth of July Conversation

A core Fierce philosophy is: “While no single conversations is guaranteed to change the trajectory of a career, a company, a relationship or a life &n...
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Why Businesses Should Rethink the Annual Performance Review

This week’s Friday Resource was originally published by Forbes and provides insight into why businesses should ditch the annual performance review in ...
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Fierce Performance Management: Tips & Tools to Unlock Potential

A workplace revolution has begun. The old school performance review processes with ratings and rankings are out the door. And they are being replaced ...
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Leadership Tips: Have a Mid-Year Check-In

At the end of this week, July begins. It signifies the middle of the year. A halfway point.   In our Feedback program, we talk about waypoints. T...
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9 Ways to Keep Employees Motivated During the Dog Days of Summer

This week’s Friday Resource was originally published by CIO.com and provides nine ways to keep your team engaged and motivated during those long, hot ...
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3 Hacks for Your Summer Work Routine

Yesterday was the first official day of summer. And let’s be honest, sometimes the summer work routine can really drag you down.  You are at the ...
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Smart Leadership: Delegate, Prioritize and Simplify

This week’s Friday Resource was originally published by Business News Daily and discusses why it pays to work smarter, not harder, by prioritizing and...
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Get It Right – Don’t Worry About Always Being Right

Reading the news today, I’m sure you can identify many leaders that seem more worried about being right instead of getting it right – for their people...
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Leadership Tips: Identify Your Top Time Takers

Most leaders I talk with believe that there are not enough hours in the day. Oftentimes, they talk about a disliked portion of their job and then proc...
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7 Reasons It Always Pays to Celebrate Small Victories

This week’s Friday Resource was originally published by Inc.com and discusses why it pays to celebrate your company’s small victories. Fierce celebrat...
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New Survey Reveals Lack of Trust in Politics & Companies

Today we released survey findings that reveal people’s sentiments towards leaders in both business and politics. Given that we are in the middle of a ...
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Celebrate Fierce’s 15th Anniversary with Us Today

Fifteen years ago today, Fierce, Inc. was born. It has been an amazing journey. As Susan Scott, Fierce founder & CEO wrote, “Life is curly, don’t try ...
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Employee Recognition: 3 Simple Conversation Tips

We live in a time where everyone is visible more than ever before -- now we can even see how far our reach extends with profile views, share...
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