IN DEFENSE OF CONVERSATION AS A HARD SKILL - Fierce
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Training Industry Magazine

When it comes to breaking down employee skills, we tend to divide them into two categories: hard skills and soft skills. Hard skills are things that you might learn in school or through on-the-job training, and they are quantifiable – you either have the skill at some level of proficiency, or you don’t. The beautiful thing about hard skills is that you can learn new ones at any time. Plus, once you learn a hard skill, it’s transferable, meaning that you can take it wherever your career takes you.