Does confrontation have to be confrontational?
It does not have to be an argument. In Fierce Confront, the aim is to address an issue clearly and ...
What kinds of issues can we address?
The program focuses on behavioral, attitudinal and performance issues. In practice, that could mean repeated interruptions, missed commitments or work ...
What is the 60-second opening statement?
It is the opening of the conversation, not a promise to resolve the issue in one minute. Preparing a concise ...
What if the other person denies the issue or gets defensive?
Confront includes guidance for navigating difficult reactions. A practical starting point is to return to the specific example, ask what ...
What if we have already discussed the problem before?
Be specific about the earlier agreement and what has happened since. Ask what prevented follow-through and clarify what needs to ...
How is Confront different from Feedback?
Feedback builds the habit of sharing and receiving observations regularly. Confront provides a focused model for addressing a difficult behavioral ...
Should we start with Foundations before Confront?
We recommend starting with Foundations to establish a shared approach to conversations. It gives your team a base to build ...
Can we take Confront online?
Yes. Fierce offers virtual and on-demand learning alongside in-person delivery. An advisor can confirm current options and help you choose ...
