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RESOURCE LIBRARY

FREE TOOLS TO GET YOUR TEAM TALKING.

Timely, relevant, and complimentary content to help your people become expert conversationalists. Get resources to help you tackle real issues, including: employee engagement and accountability, workplace relationships and communication techniques, and how to inspire your multigenerational workforce.

Browse the virtual Fierce shelves for a treasure trove of tools to turn your team into top-notch communicators.

CONVERSATION CHAOS IN THE DIGITAL AGE

WHY FEEDBACK IS THE KEY TO SUCCESSFUL REMOTE WORKING

This new Fierce orange paper includes the secrets to avoiding this chaos and explains how to use real-time feedback to drive effective conversations in a remote-work setting.

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MOST LEADERSHIP TRAINING PROGRAMS FAIL. HERE’S WHAT YOURS NEEDS TO SUCCEED.

WHITEPAPER

Looking into leadership training options? Here’s what you need to know.

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THE ROI OF SKILLFUL CONVERSATION: RELATIONSHIP ADVICE FOR MEASURABLE BUSINESS RESULTS

WHITEPAPER

Today’s leaders recognize that a successful business depends on competencies such as creativity, candor, authenticity, courage, innovation, and customer relationships.

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3 PILLARS OF LEADERSHIP DEVELOPMENT AND TRAINING: HOW TO BUILD A FOUNDATION FOR MEASURABLE RESULTS

WHITEPAPER

Learn how to deliver a concrete and effective method for rolling out leadership training that aligns with your strategic objectives.

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CONVERSATIONS: THE LINCHPIN OF LEADERSHIP COMPETENCIES

WHITEPAPER

More than any other skill, success as a leader rides on the ability to guide conversations that get results.

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BIG PICTURE OF ROE: THE ROI OF SKILLFUL CONVERSATION

WHITEPAPER

In this supplement to ‘The ROI of Skillful Conversation,’ take a closer look at ROE: Return on Expectations.

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6 KEY TRENDS THAT INCREASE EMPLOYEE PRODUCTIVITY AND ENGAGEMENT

WHITEPAPER

Empower your people to have productive, results-driven conversations.

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THE FINANCIAL REWARDS OF EMPLOYEE ENGAGEMENT: BETTER RELATIONSHIPS BRING RESULTS

WHITEPAPER

Reap the rewards of investing in your people and fostering connectivity to increase employee engagement.

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A PERSPECTIVE ON WORKPLACE DIVERSITY: BUILDING A CULTURE OF CURIOUSITY

WHITEPAPER

Is your organization tapping the full power of diversity and inclusion within your workforce?

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BUILD AN INCLUSIVE CULTURE: 3 STRATEGIES TO MAXIMIZE INNOVATION

WHITEPAPER

Is your organization tapping the full power of diversity and inclusion within your workforce?

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THE MULTIGENERATIONAL ADVANTAGE: 3 STRATEGIES TO LEVERAGE THE STRENGTHS OF EACH GENERATION

WHITEPAPER

As new generations enter the workforce, the need for better communication, mentorship, and knowledge transfer grows.

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WHAT EMPLOYEES REALLY THINK ABOUT BEST PRACTICES

WHITEPAPER

How often do you get your employees’ take on what’s happening in your organization? Have you taken a pulse lately?

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TURNING CONVERSATIONS INTO A DRIVING FORCE FOR GROWTH AND SUCCESS: A RETAIL-INDUSTRY PERSPECTIVE

WHITEPAPER

As competition in the retail space heats up, communication skills are more important than ever.

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FRONTLINE EMPLOYEE TRAINING: THE BUSINESS IMPACT OF IMPROVING COMMUNICATION THROUGHOUT AN ORGANIZATION

WHITEPAPER

Your frontline employees have immense responsibility, and ultimately, they are the face of your organization.

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FIERCE CONVERSATIONS IN EDUCATION REFORM: UNCOVERING THE GROUND TRUTH

WHITEPAPER

Get a fresh perspective on education reform.

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SHORTEN THE DISTANCE MINI-COURSE

FIERCE CONVERSATIONS FOR SOCIAL DISTANCING

When basic needs are at risk, important conversations get de-prioritized, just when you need them most. Learn how to have the conversations that strengthen your relationships with the people who matter most in your life.

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CONVERSATIONS WITH FIERCE: HOW GOODWAY GROUP LEVERAGES REMOTE WORKING TO EXCEL IN A DIGITAL WORLD

A FIERCE WEBCAST

Learn how Goodway Group has perfected remote work for over a decade as they share a Fierce Conversation about remote working.

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LET’S TALK: 3 FIERCE LEADERSHIP CONVERSATIONS TO TRANSFORM A CULTURE OF “NICE” INTO ONE OF RESULTS

PRE-RECORDED WEBINAR

Many leaders and companies today admit to suffering from a culture of “nice,” where people are afraid to speak openly or confront the behavior of others for fear they may “rock the boat.”

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STOP THE EXCUSES: 3 FIERCE LEADERSHIP STRATEGIES TO “FIX” ACCOUNTABILITY ON YOUR TEAM

PRE-RECORDED WEBINAR

Explore why accountability fails, and the 3 Fierce strategies you can leverage today to ensure every member of your team is empowered to contribute to the overall health and well-being of your organization.

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MAKE THE CASE: THE SMART AND HEART OF LEADERSHIP DEVELOPMENT AND TRAINING

PRE-RECORDED WEBINAR

How do you evaluate a leadership development program? To get the full picture, combine ROI with a new measurement tool: ROE, or Return on Expectations.

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TALK WITH ME: 5 FIERCE CONVERSATIONS TO DRIVE PERFORMANCE

PRE-RECORDED WEBINAR

To keep pace with the shifting world of performance management, leaders must start new kinds of workplace conversations.

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GET REAL: 3 FIERCE PRACTICES TO BUILD A CULTURE OF STRONG PERFORMANCE

PRE-RECORDED WEBINAR

Can you pinpoint behaviors that create a culture of strong performance?

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‘FEED’ ME: 5 FIERCE TIPS TO ASK FOR AND RECEIVE FEEDBACK

PRE-RECORDED WEBINAR

The most effective individuals constantly ask for and receive feedback — and lots of it. But how exactly do you invite more feedback and gain valuable insight from your colleagues?

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GET FIERCE: HOW TO ‘DO’ EMPLOYEE ENGAGEMENT

PRE-RECORDED WEBINAR

Join Susan Scott, the CEO and founder of Fierce, as she translates the huge, complex topic of employee engagement into a tangible series of actions.

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THE REAL ISSUE: 5 FIERCE STRATEGIES FOR ADDRESSING TOXICITY IN YOUR ORGANIZATION

PRE-RECORDED WEBINAR

Your organization can’t afford to ignore the impact of toxic employees.

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FIERCE CONVERSATIONS: HOW TO ADDRESS TOXIC EMPLOYEES

PRE-RECORDED WEBINAR

Left unaddressed, toxic behavior becomes the norm in any workplace. Negative employees erode morale, add stress, undermine productivity, and ultimately hurt the bottom line.

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GET CURIOUS: 3 LEADERSHIP TECHNIQUES TO FOSTER DIVERSITY OF THOUGHT

PRE-RECORDED WEBINAR

What does every high-performing team have in common? A deep sense of inclusion among all of its members.

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FIERCE CONVERSATIONS: HOW TO ADDRESS TOXIC EMPLOYEES

PRE-RECORDED WEBINAR

Left unaddressed, toxic behavior becomes the norm in any workplace. Negative employees erode morale, add stress, undermine productivity, and ultimately hurt the bottom line.

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THE CONNECTED LEADER: HOW TO IMPROVE RESULTS THROUGH CONVERSATIONS

PRE-RECORDED WEBINAR

As today’s workforce disperses farther and farther, it’s imperative for leaders to create meaningful and collaborative connections both in person and virtually.

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GET FIERCE: 7 LEADERSHIP BEHAVIORS IN 2016

PRE-RECORDED WEBINAR

As a leader, your success rides on your ability to create meaningful and collaborative connections with colleagues and clients.

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THE STATE OF MISCOMMUNICATION: A REPORT FROM QUANTUM WORKPLACE AND FIERCE

36-PAGE EBOOK

Recent research from Fierce Conversations and Quantum Workplace reveals trends around miscommunication in the workplace and finds that effective workplace communication is linked to employee engagement.

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6 LEADING PROBLEMS BUSINESSES FACE TODAY—AND HOW TO SOLVE THEM

NEW EBOOK

Based on conversations we’ve had with Fierce clients over the past 15+ years, we’ve identified six leading problems companies are facing in today’s market that are preventing them from growing and achieving maximum potential.

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5 CONVERSATIONS YOU NEED TO START HAVING TODAY

ACTIONABLE EBOOK

There’s more than one kind of conversation. In the 15-plus years that we’ve been training people how to talk about what matters, we’ve pinpointed five critical types.

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FIERCE CONVERSATIONS

AWARD-WINNING BOOK

Fully revised and updated, this best-seller from leadership visionary Susan Scott delivers concrete tools and practical models for improving workplace relationships, and creating high levels of engagement.

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FIERCE LEADERSHIP

AWARD-WINNING BOOK

From our founder and author of the acclaimed Fierce Conversations, here’s the antidote to some of the most wrongheaded practices of business today.

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9 FUN WAYS TO STAY CONNECTED WHILE WORKING REMOTELY

INFOGRAPHIC

During this webinar, we will share our expert tips for diagnosing niceness at your workplace and how to instead foster authenticity so you can improve your business for the better, today.

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FIERCE SURVEY: TOXIC WORKPLACE IN 2019

SURVEY RESULTS

According to new research from Fierce Conversations, employees say toxic behavior continues to be ignored by company leadership and wreak havoc in the workplace. Why is this happening?

READ MORE

FIERCE SURVEY: CULTURE OF NICE IN 2019

SURVEY RESULTS

According to new research from Fierce Conversations, the majority of U.S. employees feel they cannot share an idea, opinion or concern at work due to a fear of disrupting their role at their company.

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FIERCE SURVEY: TOXIC EMPLOYEES IN 2017

SURVEY RESULTS

Toxic employees continue to wreak havoc on the workplace—and the bottom line. Why isn’t anyone confronting them?

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FIERCE SURVEY: TOXIC EMPLOYEES IN 2013

SURVEY RESULTS

A survey of more than 800 executives, employees and educators reveals a profound disconnect in workplace communication.

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FIERCE SURVEY: TOXIC EMPLOYEES IN 2015

SURVEY RESULTS

How do you handle a toxic employee? Nearly 500 corporate executives, colleagues and educators reveal their approaches.

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FIERCE FACTOR: PERSONAL BELIEFS QUESTIONNAIRE

PERSONAL ASSESSMENT

How Fierce are you? Take our questionnaire and find out!

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Hormel Case Study

HORMEL FOODS

CLIENT CASE STUDY

To spark greater innovation, Hormel partnered with Fierce to train its retail division sales managers on how to tap into the increasingly diverse backgrounds, knowledge, and experience of its evolving workforce.

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SYMETRA

CLIENT CASE STUDY

To promote a more participatory culture, Symetra debuted its employee “Rules of Engagement.”

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UNIVERSITY OF WASHINGTON

CLIENT CASE STUDY

The UW Intercollegiate Athletic Leadership program incorporated Fierce Conversations into its curriculum.

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WOLVERHAMPTON HOMES

CLIENT CASE STUDY

Wolverhampton Homes shifted from focusing on behaviors to focusing on uncovering underlying issues.

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WASHINGTON DELTA DENTAL

CLIENT CASE STUDY

Washington Dental brought in Fierce to help reach their goal of building a more trusting, open, and honest organizational culture.

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BRITISH COLUMBIA PUBLIC SERVICE AGENCY

CLIENT CASE STUDY

Before partnering with Fierce, this agency’s goals seemed out of reach.

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COAST CAPITAL SAVINGS

CLIENT CASE STUDY

For this consumer cooperative, a six-month partnership with Fierce added up to measurable improvements.

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CHRISTUS HEALTH

CLIENT CASE STUDY

How does a culture of “nice” hamper growth and innovation? Leaders at this global health network recognized the trap they had fallen into.

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CRATE & BARREL

CLIENT CASE STUDY

Crate & Barrel Store Managers and Contact Center Team immediately saw the impact in cooperation among coworkers with Fierce.

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COSTCO

CLIENT CASE STUDY

To prepare the teams for a new level of collaboration, Costco chose Fierce to be an integral part of the Cosmos project.

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ERNST & YOUNG

CLIENT CASE STUDY

Ernst & Young views Fierce as integral to its relationships with clients as well as the development of its employees.

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EMERITUS SENIOR LIVING

CLIENT CASE STUDY

Emeritus took steps to ensure that every community has one thing in common: clear, authentic, results-driven communication.

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ORTING SCHOOL DISTRICT

CLIENT CASE STUDY

When Michelle Curry became superintendent of a small school district in rural Washington state, she brought Fierce Conversations training with her.

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IOWA DEPARTMENT OF EDUCATION

CLIENT CASE STUDY

To systematically improve communications, the Iowa Department of Education instilled Fierce Conversations in districts from Keokuk to Council Bluffs.

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RODNEY D. JOSLIN SCHOOL

CLIENT CASE STUDY

Can a school rebuild relationships and improve performance in one year? Rodney D. Joslin School accomplished just that.

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PRESBYTERIAN SENIOR LIVING

CLIENT CASE STUDY

Presbyterian Senior Living is experiencing improved financial results, more inclusive meetings, and stronger relationships.

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TAUNTON PRESS

CLIENT CASE STUDY

Taunton Press and Fierce worked together to create a culture with open, honest, direct communication where people feel empowered.

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