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RESOURCE LIBRARY

FREE TOOLS TO GET YOUR TEAM TALKING.

Timely, relevant, and complimentary content to help your people become expert conversationalists. Get resources to help you tackle real issues, including: employee engagement and accountability, workplace relationships and communication techniques, and how to inspire your multigenerational workforce.

Browse the virtual Fierce shelves for a treasure trove of tools to turn your team into top-notch communicators.

Fierce Conversations Whitepaper Conversation Chaos in the Digital Age

WHY FEEDBACK IS THE KEY TO SUCCESSFUL REMOTE WORKING

This new Fierce whitepaper includes the secrets to avoiding this chaos and explains how to use real-time feedback to drive effective conversations in a remote-work setting.

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Fierce Conversations Whitepaper Leadership Training Programs

WHITEPAPER

Looking into leadership training options? Here’s what you need to know.

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Fierce Conversations Whitepaper ROI of Skillful Conversation

WHITEPAPER

Today’s leaders recognize that a successful business depends on competencies such as creativity, candor, authenticity, courage, innovation, and customer relationships.

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Fierce Conversations Whitepaper 3 Pillars of Leadership Development and Training

WHITEPAPER

Learn how to deliver a concrete and effective method for rolling out leadership training that aligns with your strategic objectives.

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Fierce Conversations Whitepaper Linchpin of Leadership Competencies

WHITEPAPER

More than any other skill, success as a leader rides on the ability to guide conversations that get results.

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Fierce Conversations Whitepaper Big Picture of ROE ROI of Skillful Conversation

WHITEPAPER

In this supplement to ‘The ROI of Skillful Conversation,’ take a closer look at ROE: Return on Expectations.

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Fierce Conversations Whitepaper 6 Key Trends to Increase Employee Productivity and Engagement

WHITEPAPER

Empower your people to have productive, results-driven conversations.

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Fierce Conversations Whitepaper The Financial Rewards of Employee Engagement

WHITEPAPER

Reap the rewards of investing in your people and fostering connectivity to increase employee engagement.

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Fierce Conversations Whitepaper A Perspective on Workplace Diversity

WHITEPAPER

Is your organization tapping the full power of diversity and inclusion within your workforce?

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Fierce Conversations Whitepaper Build an Inclusive Culture to Maximize Innovation

WHITEPAPER

Is your organization tapping the full power of diversity and inclusion within your workforce?

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Fierce Conversations Whitepaper The Multigenerational Advantage

WHITEPAPER

As new generations enter the workforce, the need for better communication, mentorship, and knowledge transfer grows.

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Fierce Conversations Whitepaper What Employees Really Think about Best Practices

WHITEPAPER

How often do you get your employees’ take on what’s happening in your organization? Have you taken a pulse lately?

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Fierce Conversations Whitepaper Growth and Success Retail Industry Perspective

WHITEPAPER

As competition in the retail space heats up, communication skills are more important than ever.

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Fierce Conversations Whitepaper Frontline Employee Training

WHITEPAPER

Your frontline employees have immense responsibility, and ultimately, they are the face of your organization.

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Fierce Conversations Webinar 3 Conversations to Transform a Culture of Nice

PRE-RECORDED WEBINAR

Many leaders and companies today admit to suffering from a culture of “nice,” where people are afraid to speak openly or confront the behavior of others for fear they may “rock the boat.”

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Fierce Conversations Webinar 3 Strategies to Fix Accountability

PRE-RECORDED WEBINAR

Explore why accountability fails, and the 3 Fierce strategies you can leverage today to ensure every member of your team is empowered to contribute to the overall health and well-being of your organization.

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Fierce Conversations Webinar The Smart and Heart of Leadership Development and Training

PRE-RECORDED WEBINAR

How do you evaluate a leadership development program? To get the full picture, combine ROI with a new measurement tool: ROE, or Return on Expectations.

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Fierce Conversations Webinar 5 Conversations to Drive Performance

PRE-RECORDED WEBINAR

To keep pace with the shifting world of performance management, leaders must start new kinds of workplace conversations.

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Fierce Conversations Webinar Build a Culture of Strong Performance

PRE-RECORDED WEBINAR

Can you pinpoint behaviors that create a culture of strong performance?

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Fierce Conversations Webinar Feed Me Feedback

PRE-RECORDED WEBINAR

The most effective individuals constantly ask for and receive feedback — and lots of it. But how exactly do you invite more feedback and gain valuable insight from your colleagues?

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Fierce Conversations Webinar How to Do Employee Engagement

PRE-RECORDED WEBINAR

Join Susan Scott, the CEO and founder of Fierce, as she translates the huge, complex topic of employee engagement into a tangible series of actions.

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Fierce Conversations Webinar 5 Strategies for Addressing Toxicity

PRE-RECORDED WEBINAR

Your organization can’t afford to ignore the impact of toxic employees.

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Fierce Conversations Webinar 3 Leadership Techniques to Foster Diversity of Thought

PRE-RECORDED WEBINAR

What does every high-performing team have in common? A deep sense of inclusion among all of its members.

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Fierce Conversations Webinar 7 Leadership Behaviors in 2016

PRE-RECORDED WEBINAR

As a leader, your success rides on your ability to create meaningful and collaborative connections with colleagues and clients.

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Fierce Conversations Webinar The Connected Leader

PRE-RECORDED WEBINAR

As today’s workforce disperses farther and farther, it’s imperative for leaders to create meaningful and collaborative connections both in person and virtually.

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Fierce Conversations Shorten the Distance Mini-Course

FIERCE CONVERSATIONS FOR SOCIAL DISTANCING

When basic needs are at risk, important conversations get de-prioritized, just when you need them most. Learn how to have the conversations that strengthen your relationships with the people who matter most in your life.

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Fierce Conversations Book Fierce Love Susan Scott

FIERCE LOVE: CREATING A LOVE THAT LASTS—ONE CONVERSATION AT A TIME

UPCOMING BOOK

We’re excited to announce the final chapter of Susan Scott’s Fierce Conversations trilogy, Fierce Love: Creating a Love That Lasts—One Conversation at a Time. Expected to be released in February 2022, Fierce Love focuses on the conversations central to the success of two people, up close and personal, in real-time when things are good and not so good.

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Fierce Conversations eBook 6 Leading Problems Businesses Face and How to Solve Them

NEW EBOOK

Based on conversations we’ve had with Fierce clients over the past 15+ years, we’ve identified six leading problems companies are facing in today’s market that are preventing them from growing and achieving maximum potential.

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Fierce Conversations eBook 5 Conversations You Need to Start Having Today

ACTIONABLE EBOOK

There’s more than one kind of conversation. In the 15-plus years that we’ve been training people how to talk about what matters, we’ve pinpointed five critical types.

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Fierce Conversations Book Susan Scott Updated Revised

AWARD-WINNING BOOK

Fully revised and updated, this best-seller from leadership visionary Susan Scott delivers concrete tools and practical models for improving workplace relationships, and creating high levels of engagement.

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Fierce Conversations Book Fierce Leadership Susan Scott

AWARD-WINNING BOOK

From our founder and author of the acclaimed Fierce Conversations, here’s the antidote to some of the most wrongheaded practices of business today.

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Fierce Conversations Book Fierce Leadership Susan Scott

There is a lot at stake to get it right – as professionals, as partners, as friends, as fellow inhabitants of Earth. That’s why it helps to take it one step at a time. And any one of these 10 steps are a step in the right direction.

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Fierce Conversations eBook State of Miscommunication Quantum Workplace

36-PAGE EBOOK

Recent research from Fierce Conversations and Quantum Workplace reveals trends around miscommunication in the workplace and finds that effective workplace communication is linked to employee engagement.

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Fierce Conversations Infographic 9 Fun Ways to Stay Connected while Working Remotely

INFOGRAPHIC

During this webinar, we will share our expert tips for diagnosing niceness at your workplace and how to instead foster authenticity so you can improve your business for the better, today.

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Fierce Conversations Survey Toxic Workplace 2019

SURVEY RESULTS

According to new research from Fierce Conversations, employees say toxic behavior continues to be ignored by company leadership and wreak havoc in the workplace. Why is this happening?

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Fierce Conversations Survey Culture of Nice 2019

SURVEY RESULTS

According to new research from Fierce Conversations, the majority of U.S. employees feel they cannot share an idea, opinion or concern at work due to a fear of disrupting their role at work.

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Fierce Factor Personal Beliefs Questionnaire

PERSONAL ASSESSMENT

How Fierce are you? Take our questionnaire and find out!

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Fierce Conversations Comcast Case Study

CLIENT CASE STUDY

Comcast partnered with Fierce to teach its leaders practical methods for fostering diverse perspectives and how to gain more innovation from employees.

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Fierce Conversations Temple Health Case Study

CLIENT CASE STUDY

Temple Health partnered with Fierce to train its managers how to create a company culture that fosters staff engagement and improves satisfaction.

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Fierce Conversations T. Rowe Price Case Study

CLIENT CASE STUDY

T. Rowe Price partnered with Fierce to train its senior leaders on how to be more effective and how to create an inclusive culture.

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Fierce Conversations Goodway Group Case Study

CLIENT CASE STUDY

Goodway Group partnered with Fierce to train its remote employees to work better together and be more effective in a remote environment.

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Fierce Conversations Hormel Foods Case Study

CLIENT CASE STUDY

To spark greater innovation, Hormel partnered with Fierce to train its retail division sales managers on how to tap into the increasingly diverse backgrounds, knowledge, and experience of its evolving workforce.

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Fierce Conversations Symetra Case Study

CLIENT CASE STUDY

To promote a more participatory culture, Symetra debuted its employee “Rules of Engagement.”

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Fierce Conversations University of Washington Case Study

CLIENT CASE STUDY

The UW Intercollegiate Athletic Leadership program incorporated Fierce Conversations into its curriculum.

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Fierce Conversations Wolverhampton Homes Case Study

CLIENT CASE STUDY

Wolverhampton Homes shifted from focusing on behaviors to focusing on uncovering underlying issues.

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Fierce Conversations Washington Delta Dental Case Study

CLIENT CASE STUDY

Washington Dental brought in Fierce to help reach their goal of building a more trusting, open, and honest organizational culture.

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Fierce Conversations British Columbia Public Service Agency Case Study

CLIENT CASE STUDY

Before partnering with Fierce, this agency’s goals seemed out of reach.

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Fierce Conversations Coast Capital Savings Case Study

COAST CAPITAL SAVINGS

CLIENT CASE STUDY

For this consumer cooperative, a six-month partnership with Fierce added up to measurable improvements.

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Fierce Conversations Christus Health Case Study

CLIENT CASE STUDY

How does a culture of “nice” hamper growth and innovation? Leaders at this global health network recognized the trap they had fallen into.

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Fierce Conversations Crate & Barrel Case Study

CLIENT CASE STUDY

Crate & Barrel Store Managers and Contact Center Team immediately saw the impact in cooperation among coworkers with Fierce.

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Fierce Conversations Costco Case Study

CLIENT CASE STUDY

To prepare the teams for a new level of collaboration, Costco chose Fierce to be an integral part of the Cosmos project.

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Fierce Conversations Ernst & Young Case Study

CLIENT CASE STUDY

Ernst & Young views Fierce as integral to its relationships with clients as well as the development of its employees.

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Fierce Conversations Emeritus Senior Living Case Study

CLIENT CASE STUDY

Emeritus took steps to ensure that every community has one thing in common: clear, authentic, results-driven communication.

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Fierce Conversations Orting School District Case Study

CLIENT CASE STUDY

When Michelle Curry became superintendent of a small school district in rural Washington state, she brought Fierce Conversations training with her.

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Fierce Conversations Iowa Department of Education Case Study

CLIENT CASE STUDY

To systematically improve communications, the Iowa Department of Education instilled Fierce Conversations in districts from Keokuk to Council Bluffs.

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Fierce Conversations Rodney D. Joslin School Case Study

CLIENT CASE STUDY

Can a school rebuild relationships and improve performance in one year? Rodney D. Joslin School accomplished just that.

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Fierce Conversations Presbyterian Senior Living Case Study

CLIENT CASE STUDY

Presbyterian Senior Living is experiencing improved financial results, more inclusive meetings, and stronger relationships.

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Fierce Conversations Taunton Press Case Study

CLIENT CASE STUDY

Taunton Press and Fierce worked together to create a culture with open, honest, direct communication where people feel empowered.

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