What is emotional intelligence in the workplace?
It is the ability to recognize and understand emotions and use that awareness in how you respond. At work, that ...
Does managing emotion mean keeping it out of the conversation?
No. You can acknowledge frustration or disappointment and still discuss the issue clearly. For example, saying that you are frustrated ...
What if the other person gets defensive?
Start with what you can influence: your words, tone and willingness to listen. Describe the specific issue and ask for ...
Can I be empathetic and still hold someone accountable?
Yes. Understanding someone's experience can help you discuss an expectation more clearly. Hear what got in the way, explain what ...
What if someone does not show much emotion?
Silence, a neutral expression or a brief answer can mean different things. Ask an open question and give the person ...
How is Emotion different from Awareness and Resilience?
Emotion focuses on emotional responses in interactions. Awareness explores behavioral and communication styles, including DiSC. Resilience addresses stress and the ...
Should we start with Foundations before Emotion?
We recommend starting with Foundations. It provides a shared approach to conversation that you can build on as you explore ...
Can we take Emotion online?
Yes. Fierce lists virtual and on-demand options alongside in-person delivery. An advisor can confirm current availability and help you choose ...
How is this different from change management training?
Fierce Change focuses on the conversations leaders have with people experiencing change. It addresses reactions, concerns and the support people ...
What if people disagree with the change?
Start by understanding what they disagree with and why. They may see a practical obstacle, an unanswered question or a ...
