How does this help with everyday communication?
It gives you a way to discuss differences that can otherwise turn into friction. For example, one colleague may want ...
Does adapting mean changing who I am?
You can keep your perspective and adjust how you communicate it. That might mean giving someone time to prepare, explaining ...
How is Awareness different from Emotion?
Awareness focuses on behavioral styles and communication preferences. Emotion focuses on recognizing emotional patterns and managing responses during interactions. A ...
Should we start with Foundations before Awareness?
We recommend starting with Foundations to establish shared conversation habits. Awareness builds on that by exploring how different styles affect ...
Can we take Awareness online?
Fierce lists virtual and on-demand options on its Awareness page. The program summary also describes instructor-led virtual learning. Ask an ...
Does confrontation have to be confrontational?
It does not have to be an argument. In Fierce Confront, the aim is to address an issue clearly and ...
What kinds of issues can we address?
The program focuses on behavioral, attitudinal and performance issues. In practice, that could mean repeated interruptions, missed commitments or work ...
What is the 60-second opening statement?
It is the opening of the conversation, not a promise to resolve the issue in one minute. Preparing a concise ...
What if the other person denies the issue or gets defensive?
Confront includes guidance for navigating difficult reactions. A practical starting point is to return to the specific example, ask what ...
What if we have already discussed the problem before?
Be specific about the earlier agreement and what has happened since. Ask what prevented follow-through and clarify what needs to ...
