How is Confront different from Feedback?
Feedback builds the habit of sharing and receiving observations regularly. Confront provides a focused model for addressing a difficult behavioral ...
Should we start with Foundations before Confront?
We recommend starting with Foundations to establish a shared approach to conversations. It gives your team a base to build ...
Can we take Confront online?
Yes. Fierce offers virtual and on-demand learning alongside in-person delivery. An advisor can confirm current options and help you choose ...
What is emotional intelligence in the workplace?
It is the ability to recognize and understand emotions and use that awareness in how you respond. At work, that ...
Does managing emotion mean keeping it out of the conversation?
No. You can acknowledge frustration or disappointment and still discuss the issue clearly. For example, saying that you are frustrated ...
What if the other person gets defensive?
Start with what you can influence: your words, tone and willingness to listen. Describe the specific issue and ask for ...
Can I be empathetic and still hold someone accountable?
Yes. Understanding someone's experience can help you discuss an expectation more clearly. Hear what got in the way, explain what ...
What if someone does not show much emotion?
Silence, a neutral expression or a brief answer can mean different things. Ask an open question and give the person ...
How is Emotion different from Awareness and Resilience?
Emotion focuses on emotional responses in interactions. Awareness explores behavioral and communication styles, including DiSC. Resilience addresses stress and the ...
Should we start with Foundations before Emotion?
We recommend starting with Foundations. It provides a shared approach to conversation that you can build on as you explore ...
