Fierce Emotion · Emotional intelligence training
Keep your composure when conversations get tense.
A question feels like criticism. Frustration changes your tone. Suddenly, the conversation is about the reaction instead of the issue. Fierce Emotion helps leaders recognize emotional patterns and respond with greater awareness, so they can keep difficult conversations productive.
Where is tension getting in the way?
Tell us about the conversations your leaders find difficult. A Fierce advisor can help you explore how Emotion fits your team and your development priorities.
2.5M
leaders trained
25+
years developing leaders
Top 20
L&D provider
The workplace problem
The reaction can become the issue
You raise a concern and someone gets defensive. A colleague goes quiet after their idea is challenged. You leave a meeting replaying what you said and wishing you had handled it differently.
The original issue still needs attention. Now there is tension to work through, too.
Emotional intelligence helps you notice what is happening before you decide how to respond. That includes your own frustration and the assumptions you might be making about someone else’s reaction. A quiet colleague may be upset, thinking or simply waiting to speak. The next conversation is more useful when you ask instead of assume.
Part of the Fierce Conversations® methodology
created by Susan Scott.
What is Fierce Emotion?
Hear from our CEO about Fierce Emotion and the role emotions play in workplace conversations.
What changes after Fierce Emotion
What will leaders learn to do differently?
After the program, your team will be better equipped to:
Notice your reaction
Recognize when emotion is influencing how you listen and respond.
Stay composed
Manage your response when the stakes rise.
Understand others
Pay attention to emotional cues without assuming you know what someone feels.
Work through tension
Approach difficult exchanges with empathy and keep the issue in view.
Method overview
How does Fierce Emotion work?
The program connects emotional awareness to everyday workplace conversations through five areas of focus.
- 01
Recognize patterns
Notice recurring emotional responses in yourself and others.
- 02
Understand behavior
Explore how emotions influence what people say and do.
- 03
Manage responses
Develop ways to respond more deliberately in charged moments.
- 04
Navigate conversations
Apply emotional awareness when an exchange becomes difficult.
- 05
Build connection
Use greater understanding to strengthen working relationships.
Audience
Who is Fierce Emotion for?
For people whose work depends on conversations, including the ones that do not go as planned.
Managers having difficult conversations
Discuss performance, missed expectations or disagreement without letting frustration set the tone.
Leaders working across teams
Stay engaged when priorities compete and colleagues challenge your point of view.
HR and learning leaders
Support managers who know what needs to be discussed but struggle with the emotion in the room.
Case study
Calmer conversations. Stronger relationships.
Rebekah Ray at the University of Washington describes using Fierce techniques to address issues without making the conversation personal. For her, that changed both the conversation and the working relationship.
“They’ve helped me have much calmer, more productive conversations and build more trusting relationships.”
Rebekah Ray
Event Manager, University of Washington
Title as published in Fierce’s customer testimonial.
This testimonial reflects her experience with the broader Fierce methodology.
How Fierce delivers
Flexible delivery. Practical application.
Choose the format that fits how your people work and learn. A Fierce advisor can help you choose a format and plan how Emotion fits into your organization’s learning path.
In person
Facilitated learning that gives leaders space to practice, reflect and work through real organizational challenges together.
Virtual
Live, interactive sessions designed to build skills across distributed teams without sacrificing participation or application.
On demand
Flexible learning that supports individual development, reinforcement and broader access across the organization.
RELATED PROGRAMS
Build the next conversation skill
Foundations
Fierce Foundations®
Build shared habits for examining assumptions and hearing different perspectives.
