Fierce Change · Change leadership training
Help your team move through change with clarity.
You have announced the change. Your people still have questions about what it means for their work. Fierce Change® helps leaders bring concerns into the open, understand what is holding people back and have the conversations that clarify the way forward.
What change is your team working through?
Tell us what is changing and where conversations are getting stuck. A Fierce advisor can help you explore how Change fits your people and your priorities.
2.5M
leaders trained
25+
years developing leaders
Top 20
L&D provider
The workplace problem
The announcement is only the beginning
A new system is coming. Teams are being reorganized. Priorities have shifted again. People hear the same announcement, but they may leave with very different questions.
Will my responsibilities change? What happens to the work already on my plate? Can I raise a concern without being seen as resistant?
Another update may explain the plan without answering those questions. Leaders need conversations that reveal how people are experiencing the change and what they need to move forward. Fierce Change helps leaders make room for that exchange, including when the answers are still taking shape.
Part of the Fierce Conversations® methodology
created by Susan Scott.
What changes after Fierce Change
What will leaders learn to do differently?
After the program, your team should be better equipped to:
Make the change clearer
Discuss what is changing, why it matters and what people are being asked to do.
Explore the concerns
Ask what is behind hesitation or pushback so you can address the issue people are actually facing.
Respond with empathy
Recognize that people may experience the same change differently and need different support.
Keep the conversation going
Return to questions and obstacles as the change unfolds, so people can stay connected to the work ahead.
Method overview
How does Fierce Change work?
The program brings together five learning areas to help leaders understand reactions to change and hold more useful conversations through uncertainty.
- 01
Why change fails
Examine where change efforts can break down and what leaders need to pay attention to.
- 02
The Change Curve
Explore how people respond as they move through change.
- 03
Sources of resistance
Look beneath pushback to understand the concerns that need attention.
- 04
The CARES model
Learn an approach to supporting others through uncertainty with empathy.
- 05
Change conversations
Develop conversations that help people understand the direction and work together as change unfolds.
These are learning areas, not five steps that every person must follow in order.
Audience
Who is Fierce Change for?
Change involves the people leading an initiative and the people making it work day to day. The program supports conversations within teams, between departments and across the organization.
Managers leading teams
Make space for questions about new priorities, responsibilities or ways of working.
Leaders coordinating change
Hear where departments interpret the plan differently and discuss what they need from one another.
HR and learning leaders
Help managers develop a shared approach to the conversations that accompany organizational change.
Case Study
Make conversation part of the change
When the BC Public Service Agency introduced a new business model, HR plan and customer service philosophy, it brought in Fierce Conversations as part of its broader change strategy.
BC Public Service Agency case study shows how the wider Fierce methodology supported organizational change. It describes broader Fierce training, rather than the new Fierce Change program.
“One of the greatest values you get from broad implementation is everyone uses the same language.”
Lynda Tarras
Deputy Minister, BC Public Service Agency
Title at the time of the case study
How Fierce delivers
Flexible delivery. Practical application.
Choose the format that fits how your people work and learn. A Fierce advisor can help you choose a format and plan how Change fits into your organization’s learning path.
In person
Facilitated learning that gives people space to practice, reflect and work through real organizational challenges together.
Virtual
Live, interactive sessions designed to build skills across distributed teams without sacrificing participation or application.
On demand
Flexible learning that supports individual development, reinforcement and broader access across the organization.
RELATED PROGRAMS
Build the next conversation skill
Foundations
Fierce Foundations®
Build shared habits for examining assumptions and hearing different perspectives before important conversations.
Team
Fierce Team®
Bring more perspectives into decisions and help people understand the issue from across the team.
