How is Coach different from Feedback or Delegate?
Coach helps someone think through a challenge and develop a solution. Feedback helps people exchange observations about behavior, including what ...
Is Coach only for managers?
No. Mentors, project colleagues and others who support people's development can use coaching conversations, too. You do not need formal ...
Is there a model to follow?
Yes. The learning model covers exploring the issue, considering its impact, envisioning the ideal outcome, identifying roadblocks and determining actionable ...
What if the person says, “I don’t know”?
Give them time to think. You can help them clarify what feels uncertain, what they have already considered and what ...
Does this mean managers should never give an answer?
No. People still need clear expectations, information and instruction. If someone needs a procedure explained or a decision only you ...
How is coaching different from giving advice?
Advice offers someone your view of what to do. In a Fierce coaching conversation, you help the other person explore ...
Should we start with Foundations before Coach?
We recommend starting with Foundations. It introduces the principles of Fierce Conversations, including examining assumptions and exploring different perspectives. Those ...
How does this fit with performance reviews?
Use feedback conversations throughout the year to discuss specific examples while they are still relevant. Formal reviews can then draw ...
Can we take Feedback online?
Yes. Feedback is offered through live virtual sessions and on-demand learning, as well as in-person workshops. A Fierce advisor can ...
How is Feedback different from Coach or Confront?
Feedback helps people exchange observations about behavior, including what is working and what needs attention. Coach helps someone think through ...
