Hilary Corna On-Demand

Doing Business, The Human Way

Trust is at an all time low of 48% at large organizations in the United States. An increasingly digital world is creating dehumanizing experiences, and we’ve all been there. We know that tech has created a void in feeling connected to others. Trust is harder than ever to earn. We’re now seeing words like ‘authentic,’ ‘empathetic,’ and ‘multicultural’ trending. Companies are being forced to reimagine what being ‘professional’ means. Proper rules and dress codes are being swept out the door. People are insisting on a human-based approach to your culture with just the right amount of “unprofessional.” Humanization is the way. Drawing from 10+ years of industry experience in operations and people development, Hilary Corna was the first female leading a Kaizen — continuous improvement — in the South Pacific at Toyota. She crafted a way to bring humanity back to businesses. In this introduction to the Human Way Method, you’ll learn to infuse your company’s four critical areas — brand, culture, EX (employee experience) and CX (customer experience) — with human-centric processes, transforming your company.