Prior to joining Fierce, Luis developed and facilitated training workshops for Microsoft’s global effectiveness, intercultural communication, and other targeted training sessions to improve customer satisfaction, intercultural competency, and communications of customer support engineers working with premier Microsoft accounts in the U.S.
With more than 15 years of experience with Marriott International and the Ritz-Carlton Hotel Company, Luis brings extensive hospitality leadership experience and a keen sense of customer service. At the Ritz-Carlton, he directed the implementation of Total Quality Management strategies, helping to win the prestigious Malcolm Baldrige National Quality Award twice as a result.
A native English speaker, Luis also speaks Spanish fluently and is conversant in Portuguese. His passions include music of all kinds, world travel, yoga, and surfing.
Prior to joining Fierce, Jess spent time in leadership development, education, consulting and coaching roles at the University of Washington, Washington State University, University of Nevada – Las Vegas, and Drexel University.
Jess enjoys hiking, camping, and kayaking in the Pacific Northwest with her partner and her dog, Levi.
Prior to joining Fierce, Paul held leadership positions in a variety of industries such as radio, institutional food service, and pharmaceuticals. He designed and was the main facilitator for a high-potential leadership development program for a global pharmaceutical organization, leading cohorts in the US, UK, Ireland, Belgium, India and more.
A former Vocal Performance Major, Paul enjoys all things Broadway, along with the (unfortunately, very infrequent) round of golf, and anything that allows him to gather with family and friends.
Prior to joining Fierce, Beth worked as an OD and Learning Consultant for Delhaize Group, a global Fortune 500 company, where she provided strategic and tactical guidance to leaders in support of organization-wide change and training initiatives.
When Beth isn’t engaging others in the pursuit of personal and professional development, she spends her time as a musician and exploring the beautiful outdoors from her home in New Hampshire.
Facilitator Community Hub
- Innovative Fierce training resources, best practices, and support
- Workshop preparation guides
- Conversation and collaboration through the official Facilitator LinkedIn Group
- …and so much more!