Wolverhampton Homes | Fierce, Inc.

A FIERCE CASE STUDY

FIERCE & WOLVERHAMPTON HOMES

A UK not-for-profit, Wolverhampton, shifted from focusing on behaviors to focusing on uncovering underlying issues. This resulted in a huge boost in satisfaction levels. Wolverhampton progressed from a 0-star rating, with performance issues, to the highest-possible ranking of 3-stars winning service awards along the way.
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