Empathic Leadership: What is it and Why is it Important in the Workplace? | Fierce

two women seated ata desk in an office discussing empathetic leadership

“Empathy is at the heart of everything important that I have ever done. If you can’t put yourself in somebody else’s shoes, you can’t lead them.” -General Colin Powell

Empathy is our ability to understand and share the feelings of others. When applied to problem-solving, empathy helps you better understand the needs and perspectives of the people involved in the problem, which leads to more effective and sustainable solutions. It’s easy to see how empathy helps team members gain clarity and collaborate, but how does it impact leadership?

What is Empathic Leadership?

Empathic leadership is a leadership style that emphasizes the importance of understanding and connecting with the emotions, needs, and perspectives of team members. Leaders put themselves in their employees’ shoes and see things from their perspective, to build stronger relationships, trust, and ultimately, better results.

Empathic leaders value their employees’ input and feedback. They recognize and respond to the needs and unique contributions of their team members, providing support and encouragement when needed. They also take the time to understand their team members’ strengths, weaknesses, and work styles, and adapt their leadership approach accordingly.

Why is Empathic Leadership Important in the Workplace?

A study by Businessolver found that 93% of employees would stay at a company longer if their employer showed empathy. The Harvard Business Review found that empathic leaders have better team performance and overall success than those who lack empathy.

Improved Morale

One of the key benefits of empathic leadership is improved employee morale and satisfaction. In a climate of burnout and resignation, leaders who develop empathy skills build resilient teams that withstand the pressures of the modern workplace. When employees feel like their leaders understand and care about them, they are more likely to feel valued and supported, which can lead to greater job satisfaction and a more positive workplace culture.

Increased Productivity

Empathic leadership can also lead to increased productivity and efficiency. When employees feel their leaders understand their needs and concerns, they are more likely to feel motivated to work hard and be productive. Additionally, empathic leaders are more likely to provide the support and resources that their team members need to be successful, which can lead to increased efficiency.

Team Collaboration

Better communication and collaboration are also benefits of empathic leadership. When leaders are empathic, they are better able to communicate with their team members and understand their perspectives. This can lead to better teamwork and collaboration, as team members feel heard and understood.

Deep Loyalty

Empathic leadership can also lead to higher levels of trust and loyalty. When leaders demonstrate empathy towards their employees, they are more likely to build trust and rapport with them. This can lead to greater loyalty from employees, as they feel valued and appreciated.

Customer Relationships

Finally, empathic leadership can improve client relationships. When employees feel valued and supported, they are more likely to provide excellent customer service and build strong relationships with clients. This can lead to increased customer loyalty and business success.

Examples of Empathic Leadership

In 2014, Satya Nadella took over as CEO of Microsoft and set out to transform the company’s culture. He emphasized the importance of empathy in leadership and encouraged employees to listen to customers and understand their needs. He also instituted training programs for employees to develop their empathy skills. Under his leadership, Microsoft has become more focused on teamwork and collaboration, with a renewed focus on innovation and customer satisfaction.

His approach to empathic leadership has borne impressive results. The company’s stock price has more than tripled since he became CEO. Under his leadership, the company launched a leading cloud computing platform, acquired LinkedIn, and launched the popular Microsoft Surface devices.

Paul Polman was CEO of Unilever from 2009-2019. Polman’s empathic leadership style was reflected in his willingness to listen to employees and stakeholders, consider their perspectives, and incorporate their feedback into decision-making. He placed a strong emphasis on building relationships with stakeholders and fostering a collaborative company culture. For example, he responded to concerns about the company’s use of palm oil by committing to sourcing only sustainable palm oil.  

Challenges of Empathic Leadership

Empathic leadership can be a valuable asset for any organization as it helps leaders to understand and connect with their employees on a deeper level. However, this style of leadership also comes with its own set of challenges that must be navigated to be effective. One of the main challenges of empathic leadership is balancing empathy with authority. Leaders who are too empathic may struggle with being firm and setting boundaries, which can lead to a lack of respect and discipline among employees. On the other hand, leaders who are too authoritarian may struggle to connect with their employees and may not be able to cultivate a positive work culture.

Another challenge of empathic leadership is managing personal emotions and biases. Empathic leaders are often highly attuned to the emotions of others, which can be both a strength and a weakness. If a leader allows their emotions and biases to influence their decision-making, they may not be able to lead with objectivity and fairness. It is important for empathic leaders to be self-aware and to recognize their own emotions and biases to make informed and fair decisions.

Dealing with difficult employees or situations can also be a challenge for empathic leaders. When an employee is struggling or behaving in a problematic way, an empathic leader may feel the urge to offer support and understanding rather than discipline or consequences. While empathy is important, it is also important for leaders to hold their employees accountable and address problematic behavior in a timely and effective manner. This can be a delicate balance for empathic leaders who want to maintain positive relationships with their employees while upholding expectations and standards.

How to Develop Empathic Leadership Skills

  1. Listening actively: Empathic leaders listen attentively to their team members and actively seek to understand their concerns and perspectives. They ask open-ended questions, reflect on what they’ve heard, and provide feedback that shows they’re engaged and present.
  2. Demonstrating vulnerability: Empathic leaders are willing to show vulnerability by sharing their own struggles and challenges. This helps to build trust and rapport with their team members, who feel more comfortable opening up in return.
  3. Providing support: Empathic leaders provide emotional support to their team members during difficult times. They offer encouragement, resources, and guidance to help their team members navigate challenges and overcome obstacles.
  4. Fostering a positive culture: Empathic leaders create a positive and inclusive work environment where everyone feels valued and respected. They promote collaboration, teamwork, and a sense of belonging, which helps to build trust and camaraderie among team members.
  5. Showing appreciation: Empathic leaders show appreciation for their team members’ contributions and accomplishments. They acknowledge the hard work and dedication of their team members and celebrate their successes together.


Empathic leaders value their employees’ input and feedback, respond to the emotional needs of their team members, and take the time to understand their team members’ strengths, weaknesses, and work styles. However, empathic leadership also comes with its own set of challenges that must be navigated to be effective.

Learning frameworks for clear and honest discussion with team members especially when confrontation is required is the key to balancing empathy with the decision-making necessary to accomplish big goals.

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