Leading Business Problem #6: Low Productivity

Leading Business Problem #6: Low Productivity
Low productivity is last but not least on our list of the leading business problems we address in our latest eBook . Each year, companies lose approximately $37 billion due to unproductive meetings. This impacts not only individual businesses but also the global economy. Time and money is being lost when it doesn't have to be. This problem is real,...
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Keynote FAQs: The Value of Booking a Fierce Speaker for Your Next Event

Keynote FAQs: The Value of Booking a Fierce Speaker for Your Next Event
At Fierce, we often receive questions from companies about our keynote speakers and the value they can bring to conferences, annual retreats, team outings, lunch and learns, professional development opportunities and other events, serving both individuals and businesses. I'd like to dive into some of our most frequently asked questions surrounding ...
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Leading Business Problem #5: Too Much Stress

Leading Business Problem #5: Too Much Stress
In our latest eBook, we call out one of the leading business problems businesses face today: too much stress. According to Harris Interactive , 83% of Americans are stressed to some degree at work. The American Institute of Stress reports 40% of workers feel their job is very or extremely stressful. A small amount of "positive stress" can boost pro...
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Building Client Relationships: Why External Conversations Are Critical to Success

Building Client Relationships: Why External Conversations Are Critical to Success
Fierce Conversations training is often sought out to shift organizational cultures and improve internal relationships, including the relationships between team leaders and their teams, between colleagues, and between departments. However, the skills learned in Fierce training can also be applied directly to the conversations happening daily between...
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Leading Business Problem #4: No Purpose

Leading Business Problem #4: No Purpose
In our latest eBook, we call out no purpose as a leading problem in business. The reality is that nearly every organization is inherently purposeful. The intention of the company, or the reason why it exists, is its purpose. But internal communication around this "reason for being," why it matters, and how it can be made an integral part of daily o...
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C-Suite: The Secret to Employee Engagement

C-Suite: The Secret to Employee Engagement
​ Here's a recent statistic from the Edelman Trust Barometer that blew me away and should serve as a wakeup call to organizations everywhere. 63% of employees don't trust their CEOs, claiming their company leaders are somewhat or not at all credible. That's huge, especially when combined with what HBR reported about C-suite's self-awareness skills:...
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Leading Business Problem #3: Lack of Transparency

Leading Business Problem #3: Lack of Transparency
At Fierce, we often talk about the impact that withholding truths can have on an organization and the people within it. In our latest eBook , we call out lack of transparency as the third leading business problem businesses are facing today. Our founder and CEO Susan Scott spoke at a TedXOverlake event. In her talk titled "The Case for Radical Tran...
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Social Change and Employee Empowerment: Why Leaders Need to Embrace the Times

Social Change and Employee Empowerment: Why Leaders Need to Embrace the Times
Our recent Fierce survey revealed that conversations around current social movements, including #blacklivesmatter, #metoo, and #TimesUp, are happening. Unfortunately, most of these conversations are not happening at work. The survey also revealed that while employees still experience and witness discrimination, there has been a shift the past year ...
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Leading Business Problem #2: Top Talent Leaving

Leading Business Problem #2: Top Talent Leaving
​ Top talent leaving is the second leading business problem we highlight in our latest eBook Fierce Insight Into 6 Leading Problems Businesses Face Today—And How to Solve Them . Turnover and retention rates vary by industry, and from one organization to the next. While we can't make sweeping statements about what your ideal rates should be, it's sa...
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Part Two: How to "Fix" Accountability on Your Team

Part Two: How to "Fix" Accountability on Your Team
I want to go back to our original quote included in Part 1 of the Accountability blogs: " Our careers, our companies, our personal relationships, our very lives, succeed or fail, gradually then suddenly, one conversation at a time." If you'll notice, it says succeeds one conversation at a time. So just as we found that accountability can disappear ...
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Leading Business Problem #1: Losing Time and Money

Leading Business Problem #1: Losing Time and Money
In our latest eBook , we offer Fierce insight into six leading business problems companies are facing today, the impact of these problems, how you can identify them, and how to solve them. The first leading (and common!) business problem we highlight is a loss of time and money . If a company has never experienced a sudden drop in revenue, they may...
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The State of Accountability, and Why It Fails

The State of Accountability, and Why It Fails
In this highly competitive, ever-changing business climate, accountability continues to be a critical challenge for leaders and organizations alike. As leaders, we aspire to build teams where people are invested in their own growth and development and are advancing the initiatives that are critical to organizational success. And yet, finger-pointin...
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From #BlackLivesMatter to #TimesUp: New Fierce Survey Reveals Conversations on Current Issues Are Missing in the Workplace

From #BlackLivesMatter to #TimesUp: New Fierce Survey Reveals Conversations on Current Issues Are Missing in the Workplace
Over the past year, a number of social and political movements intended to address inequality, including #metoo, #timesup, and #blacklivesmatter, have surfaced as a response to discrimination both inside and outside the workplace. We wanted to know the potential impact of these recent political and social movements have had and are continuing to ha...
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How to Bring Everyone Together During Company Restructuring

How to Bring Everyone Together During Company Restructuring
In the world of enterprise, restructuring is the new norm. Organizations today are experiencing so many ebbs and flows, from accelerated growth and acquisitions to selling off parts of the company to create new, smaller companies. A "restructure" can impact all levels of the business, for better or worse. Whether it's creating larger or smaller tea...
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Hiring and Firing: When Work and Social Media Don’t Mix

Hiring and Firing: When Work and Social Media Don’t Mix
I'm sure you've heard some of the crazy stories about employees being fired for what they posted on social. Take for instance…. The Taco Bell employee who was fired for posting a picture of himself on social licking a stack of taco shells at work. The day care attendant who was let go when she posted, "I start my new job today. But I absolutel...
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Why a Self-Driven Approach Matters for Employee Development, and How to Integrate it

Why a Self-Driven Approach Matters for Employee Development, and How to Integrate it
There's no question whether organizations should prioritize professional development, especially if they want to retain talent. But not all organizations are having the types of growth conversations that put employees in the driver's seat and set them up for success. According to Gallup , 87% of millennials and 69% of non-millennials rate "pro...
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When Fast Business Growth Creates New Challenges for Leadership

When Fast Business Growth Creates New Challenges for Leadership
While growth and change are exciting for a small or medium-sized business, rapid expansion is usually accompanied by potentially problematic challenges, both for the organization's culture and its leaders. If your small company grows by, say, 120% (the average first-year growth for startups according to Equidam ) and your current number of employee...
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Demystifying Measurement & Leadership Training ROI

Demystifying Measurement & Leadership Training ROI
A common misconception about ROI is that it needs to be framed in a dollar amount. This may be the case with specific types of investments, but when it comes to behavioral training, what you're measuring can vary. If, for example, you know that your employees are experiencing some degree of disengagement, this could potentially be impacting your mo...
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Getting Started with Fierce: What to Expect When You're Ready to Produce Results in Your Organization

Getting Started with Fierce: What to Expect When You
Are you curious about our programs but not ready to pick up the phone yet? This blog post is a little different from what we typically publish, but I wanted to take the opportunity to be transparent about our process and provide you with an idea of what to expect as a potential client. If you've never worked with Fierce, you may be wondering what t...
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Is Technology Helpful or Harmful to the Personal Learning Experience?

Is Technology Helpful or Harmful to the Personal Learning Experience?
As technology continues to advance, people are asking questions about whether it benefits or takes away from how we as humans learn best. Right now, the impact of virtual options when it comes to learning and training is not 100% clear, and the verdict is still out. The number of variables is a big reason for this—what's being learned, how it's bei...
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Mergers and Acquisitions: Why Provoke Learning Around This Topic?

Mergers and Acquisitions: Why Provoke Learning Around This Topic?
With stock prices higher than ever and interest rates still low, the past two years have been ideal environments for companies to invest their growing cash reserves to purchase another company. After surveying 1000 CEO and venture capitalist investors, Deloitte's annual Mergers and Acquisitions (M&A) Report predicts 2018 is another year of cont...
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A Fierce Farewell from Chris Douglas, EVP of International Expansion and Learning

A Fierce Farewell from Chris Douglas, EVP of International Expansion and Learning
Dear readers, My time here at Fierce is officially coming to an end. Not in heart, but in presence. Although I'm technically retiring, I'm not a big fan of the word "retirement." I prefer the Spanish word jubilación —it suggests jubilation and joy rather than a "stop" or "end." Although one chapter is closing, I'm about to embark on a new and excit...
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Sustainability Made Easier: How to Reinforce Training and Overcome Roadblocks

Sustainability Made Easier: How to Reinforce Training and Overcome Roadblocks
​ In my experience with current and prospective Fierce clients, one of the greatest training-related concerns that surfaces is around sustainability. More specifically, how do we successfully implement reinforcement tools in our organization to maintain behavioral shifts? Sustainability seems to be an anomaly for many and it's often mistaken as com...
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What’s Missing from Your “Whole-Person” Approach to Leadership Development

What’s Missing from Your “Whole-Person” Approach to Leadership Development
The "whole-person" approach is a holistic way of looking at development and training—it takes into account the individual's vision for themselves in all areas of life and provides the supportive resources they need to help make that vision a reality. The intended result is self-actualization. This approach is often employed as a talent st...
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Transform Your Culture of "Nice" into One of Results

Transform Your Culture of "Nice" into One of Results
Most of us were raised to "be nice" to others, and understandably so. Who doesn't want to be considered nice? It definitely pays to show kindness, and we all like to be treated with kindness in return. But is it possible to be too nice? Have you noticed yourself or other people in your organization avoiding a real issue? Either pretending it doesn'...
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Do You Have a Fear-Based Work Culture? Here’s How to Fix It!

Do You Have a Fear-Based Work Culture? Here’s How to Fix It!
If fear-based tactics are being used as a driver in your workplace, it could have a negative effect on your time, money, relationships, and psychological well-being. Do you know where your organization's culture currently stands? A Close Look at the Problem Fear can manifest in the workplace in many ways, but it typically occurs with a trickle-down...
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How to Start Drastically Reducing Turnover in Your Organization Today

How to Start Drastically Reducing Turnover in Your Organization Today
In today's gig economy, individuals with unique skills and experiences are incredibly valuable to organizations…and their competitors. If companies want to attract top talent and reduce turnover, it's growing increasingly important to differentiate themselves and provide what employees really want. Why the First 6 Months Are Critical In a study of ...
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Are Your Conversations Succeeding or Failing? How to Identify Traps in Your Organization

Are Your Conversations Succeeding or Failing? How to Identify Traps in Your Organization
If important conversations are not succeeding or not happening in your organization, it's costing you more than you might realize. Our 2017 Fierce eBook in partnership with Quantum Workplace captured perceptions on workplace miscommunication and found that approximately 50% of employees rated their conversations as less than great. If miscommunicat...
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How to Keep Stress from Sabotaging Workplace Culture and Productivity

How to Keep Stress from Sabotaging Workplace Culture and Productivity
On a scale of 1-10, how would you rate the overall level of stress people are feeling in your organization? Are you able to answer this question? If you're in a leadership role, it's important to stay vigilant about managing not only your own stress but maintaining an awareness of employee stress levels within your organization. On one hand, a smal...
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Want to Improve Performance and Engagement? Here’s Why Autonomy is Essential

Want to Improve Performance and Engagement? Here’s Why Autonomy is Essential
What comes to mind when you think of autonomy?  You might imagine engaging in solo work with your headphones on, focused, and free of distractions. Perhaps you imagine yourself sitting in a coffee shop or bundled up under the blankets at home with a cup of hot cocoa. While there might be some truth to this idea of autonomy, there's a lot more ...
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Want to Make Remote Work Work? Here’s the Success Factor

Want to Make Remote Work Work? Here’s the Success Factor
Digitally speaking, we are more connected to each other than ever before. And as technology continues to advance, so do our opportunities to successfully telecommute. Gallup reported that in 2016, 43% of employees in the U.S. worked from home at least some of the time, up from 39% in 2012. As mentioned in our 2018 predictions , we expect this perce...
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Training vs. Learning: How to Make Your Training Program Stick

Training vs. Learning: How to Make Your Training Program Stick
"Learning is not attained by chance. It must be sought for with ardor and diligence." –Abigail Adams Each month, Fierce gathers together as an organization to share what has impacted us over the month. It's a time to reconnect and re-energize. This week our training department talked about their deep passion for how, at its core, Fierce is not actu...
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Before Investing in a Leadership Training Program, Here’s What You Should Know.

Before Investing in a Leadership Training Program, Here’s What You Should Know.
Every year, organizations invest in leadership training. The hope is to produce both better leaders and ROI. Unfortunately, ineffective training leads to an approximate loss of $13.5M per year, per 1,000 employees . If you're going to invest in your leaders, it's important to understand why so much money is being lost, and where training ...
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On a Scale of 1 to 10, How Would You Rate Your Business Relationships?

On a Scale of 1 to 10, How Would You Rate Your Business Relationships?
In our daily routines, we might find ourselves getting lost at times in what is often referred to as “the grind.”  Wake up. Go to work. Work hard. Achieve. In the process of doing what we do, we may have moments where we lose sight of why we’re doing it. I recall a specific incident in a previous position that woke me up, so to speak, to what really matters. One day I was blasting through an extended list of tasks, which included sending out emails to a long list of clients. My boss was copied on the emails, and he gave me some great feedback: “It might be nice to add something in that’s more personal. Wish them a good day or something. You know, create some warm fuzzies. Clients like warm fuzzies.” And it’s true! Adding warmth to our “business interactions” strengthens relationships and brightens our experience of...
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Leaders, Identify Your Weakest Employee Tie

Leaders, Identify Your Weakest Employee Tie
"Indifference and neglect often do much more damage than outright dislike." – J.K. Rowling, Harry Potter and the Order of the Phoenix When we form a relationship, we form a tie between ourselves and another person. Our relationships generally begin with a point of connection through something we share in common, and these ties gradually strengthen ...
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When Heads Collide: How to Make Conflict Productive at Work

When Heads Collide: How to Make Conflict Productive at Work
  "If we aren't going to be afraid of conflict, we have to see it as thinking, and then we have to get really good at it." –Margaret Hefferna We frequently weigh in on our blog and in our resources about the importance of creating more robust inclusion in the workplace. The main idea is this: inclusive cultures require collaboration and divers...
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Navigating Identity Politics: Insight for Leaders

Navigating Identity Politics: Insight for Leaders
There is a phenomenon taking place where groups and individuals are shrinking rather than expanding their points of view, unwilling to consider someone else's perspective outside of their own social group—at work, in friendships, and within families. Political differences and polarization are threatening inclusion. And these rifts are happening in ...
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How to Combat Fear in 2018

How to Combat Fear in 2018
"Thinking will not overcome fear but action will." –W. Clement Stone The start of a new year often comes with a new set of resolutions and meaningful changes we want to make in our lives, both at work and at home. When we try to put our intentions into action, we are often met with a universal barrier: fear. We all experience fear to some degree. I...
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Work Faster!!! The Role of Urgency in Performance Management

Work Faster!!! The Role of Urgency in Performance Management
  "Nature never hurries, yet everything is accomplished." –Lao Tzu Business is fast-paced. In order to keep up with and outshine the competition, we quickly rush to complete our goals, often while multitasking. On top of the busy work day, some also rush to work, rush to meetings, and rush to get home. If the idea of being told to mo...
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Susan's 2017 Year-End Message

Susan
This morning I was thinking about what I wanted to share with you that would be the most helpful in this New Year. I probably wrote several thousand words until they condensed into: Please stay awake! You may recall a central idea of Fierce conversations… Our careers, our companies, our relationships, and indeed our very lives succeed or fail, grad...
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Have Business Goals for 2018? Here's Why Planning is Paramount

Have Business Goals for 2018? Here
Whether you intend to grow revenue, improve professional relationships, or introduce new projects, one thing is for sure: planning is paramount. Without it, the shared vision you have for your organization, as well as your personal goals, won't become reality.  Would you chart the Atlantic Ocean on a sailboat without planning your route, equip...
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Lessons in Business: 2017 Year-end Reflections

Lessons in Business: 2017 Year-end Reflections
​ Businesses are getting ready to transition to a new year and planning is underway. This transitional time invites reflection on what was successful over the past year, and what changes need to be made to ensure success well into the next. We recently released our 2018 predictions, and part of the selection process for these predictions involved r...
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Increase Employee Engagement with These 5 Conversation Skills

Increase Employee Engagement with These 5 Conversation Skills
Our 2018 predictions released earlier this week (read them here ​ !) tell us one thing for certain: as we get ready to move into the new year, leadership will need to be willing and ready to have the sometimes tough but necessary conversations with their employees and fellow leaders. A 2016 ATD study revealed that 83% of respondents consider commun...
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A Close Look at Our 2018 Business Predictions: What to Expect, and How Leaders Can Prepare

A Close Look at Our 2018 Business Predictions: What to Expect, and How Leaders Can Prepare
Whether in our private lives or business, if there's one thing we know for sure, it's that change is inevitable. Each year we explore past and present trends as well as the ever-changing needs of individuals and organizations to forecast what we can expect to see as these changes unfold. As the current year comes to a close, we're turning our gaze ...
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Build an Intentional Culture: 3 Tips to Align Behavior with Company Values

Build an Intentional Culture: 3 Tips to Align Behavior with Company Values
Intention is our aim, our objective. It is defined as a determination to act in a certain way.   Let’s take a look at the word “act” here. While many organizations have core values that create intention, oftentimes the values are not cohesive with  leader and employee actions. In other words, there is a need to define how your employees behave in everyday situations if they are to demonstrate the company’s most critical values. It sounds so simple, yet it is often overlooked. Take “respect” as a value example.  Many of our clients share this value. However, to one employee, respect might mean telling someone the absolute hard facts that come to mind for a particular strategy. For example, tell them how it is – be a straight  shooter  –  it  is to their benefit . On the other hand, to another employee, respect might mean allowing someone the space and...
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The Importance of Personal Integrity in Leadership: 4 Ways to Follow Through

The Importance of Personal Integrity in Leadership: 4 Ways to Follow Through
We live in a world where our attention is often split and demands fly at us from every direction. Sometimes you may even be asked to compromise your values or abandon things you care about. Having integrity in such a world is especially challenging, yet exceptionally important for leaders. Integrity is invisible and conceptual, yet it's responsible...
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Conversation Chaos: The Hidden Villain in Your Workplace

Conversation Chaos: The Hidden Villain in Your Workplace
There's a villain in your organization. It's a Darth Vader, Wicked Witch, Sauron, or Lord Voldemort—and it's the reason why many of your most common workplace problems persist, including disengagement and poor performance. All issues in your organization have one thing in common: conversation chaos . Unproductive, unfocused, and ineffective communi...
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Leadership Tips: Say What You Really Think

Leadership Tips: Say What You Really Think
Alethophobia is an intense, abnormal or illogical fear of the truth. In Fierce Leadership , Susan Scott asks, “How many times have you told someone – your boss, a colleague, a customer, your spouse – what you thought he or she wanted to hear, rather than what you were really thinking? Painted a false, rosy version of reality, glossing over problems or pretending they simply didn’t exist?” This happens often. The thing is…we have legitimate reasons for why we don’t want to fully disclose. Perhaps it has destroyed a relationship in your past, and you don’t want to do that again. Perhaps you have seen someone lose their job over disclosing more, and you happen to like your job. Maybe you truly don’t believe it is your place to say what you notice or feel (this is a popular one). The kicker is that not sharing the whole truth is...
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Millennials: A New Generation is Reshaping the Workplace

Millennials: A New Generation is Reshaping the Workplace
This week’s Fierce resource was originally published by INC and examines how Millennials are reshaping today’s workforce. Over a third of today’s workforce in the United States is currently comprised of Millennial workers, and this number is constantly growing. In the last few years, Millennials have surpassed Generation X to become the dominant generation in the workplace and it is becoming increasingly important for companies to understand what Millennials want in order to attract and retain top talent. Per Sylvia Ann Hewlett, research from the Center for Talent Innovation identifies three areas of focus that are important to this generation that progressive companies are taking note of. 1. A Diverse and Inclusive Workplace – As the most diverse generation in the workforce to date, with 44.2 percent identifying as non-Hispanic white in the latest census, an inclusive and diverse workplace is incredibly important. Millennials desire a work environment that mirrors...
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The Great Divide in Workforce Generations: Who Will Win?

The Great Divide in Workforce Generations: Who Will Win?
Lately the generational divide has been a topic front and center, in conferences, the press, blogs... we are surprised, and a little concerned with the assumptions about each generation that is being offered up as the "capital T" truth. Millennials now make up more than half of the general workforce, which may explain why they are taking a large ma...
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