Confrontation Program | Conversations Programs - Fierce, Inc.

Confrontation Training Program
Fierce Confront®

All confrontation is a search for the truth.

Fierce Confrontation teaches leaders an effective conversation model designed to address attitudinal, behavioral or performance issues while enriching the relationship.

CONFRONT UNWANTED TENSION AND COME FACE-TO-FACE WITH THE TRUTH.

Effective confrontation is crucial for business success, yet many organizations struggle with addressing behavioral issues, maintaining open communication, and fostering a supportive environment. Poor confrontation practices can lead to unresolved conflicts, deteriorating team morale, and a lack of trust within the organization.

Unlike traditional approaches that often avoid the tough conversations, Fierce Confrontation® empowers leaders and employees to address issues directly and constructively. Our program emphasizes the importance of engaging in honest dialogue, understanding the impacts of avoiding confrontation, and using it as a powerful tool for enhancing relationships and team performance.

How do you ensure your team can effectively handle confrontation and focus on what truly matters? How do you create an environment where open dialogue is the norm, and everyone feels empowered to speak up?

Fierce Confront is the solution. Backed by 25 years of research and 10,000 hours developing global leaders, our program empowers you and your team to:

► Identify and address behavioral issues promptly to prevent escalation.
► Clarify and communicate the real costs of avoiding necessary confrontations.
► Focus on building a culture of trust by encouraging open and honest discussions.
► Develop clear strategies for conflict resolution, fostering a cohesive and resilient team environment.

Fierce exists to strengthen human-to-human connections. We partner with our clients to transform organizational cultures by building conversational skills that spark curiosity, ignite innovation, invite cross-boundary collaboration, and solve their toughest business challenges.

CONFRONTATION TRAINING OVERVIEW

In the Fierce Confrontation program, master facilitators reveal:
  • How to confront an issue — rather than an individual
  • 5 common confrontation pitfalls to avoid
  • Proven techniques to dig for a full understanding of the issues
  • How to tee up any confrontation in 60 seconds or less
  • Strategies to keep a conversation on track when the other person denies, deflects, or defends
  • How to go ‘shoulder to shoulder’ instead of ‘head to head’
  • Why it’s essential to include emotions to drive the interchange
The Confrontation program is ideal whenever you need to:
  • Address attitudinal, behavioral or performance issues
  • Salvage a project on the brink of failing
  • Confront tough issues with confidence and skill
  • Clarify what is at stake if nothing changes
  • Enrich relationships through honest, respectful discussion
Confrontation training can be delivered via a blend of any of the below formats:
  • In-person training
  • Virtual training
  • On-demand courses
  • Keynote presentation
  • 3D simulation

Based on 25 Years of Research and Multiple Bestsellers

We literally wrote the books on impactful conversations.

Now in its updated edition with millions of copies sold, the Fierce Conversations series continues to revolutionize personal and professional relationships. Both Fierce Conversations and Fierce leadership have been awarded USA Today’s Top 40 Business Books and frequented each of the leading bestseller lists.

Authored by Susan Scott, a best-selling author and renowned leadership development architect, these essential guides form the foundation of the highly acclaimed Fierce training program. Since 2001, Susan has helped top executives engage in vibrant dialogue through her keynote presentations, TedX Talks, and customized corporate training solutions. Her bold yet practical approach challenges individuals to have honest and impactful conversations.

WHAT CLIENTS SAY

We’ve trained over 2.5 million learners and 66% of the Fortune 500. See the transformative impact Fierce is having on their teams.

“I use the Fierce techniques to confront the issues and not the people. The techniques have helped me have much calmer and more productive conversations and build more trusting relationships.”
Rebekah Ray

Event Manager, University of Washington

“Fierce is now embedded in our organization. People are speaking up, and they’re doing so in a way that’s courageous, tactful and far from limiting. Employees who haven’t yet been through the program hear the ‘buzz’ about Fierce and want to know how they can get started.”
Tiffany Austin

Senior Internal Learning Consultant, Symetra

“Now everyone realizes, ‘This conversation is not about blaming each other, but a tool we’re using to solve the problem.”
Kandi Gongora

VP of People and Organizational Development, Goodway

WHAT MAKES FIERCE TRAINING DIFFERENT?

Our award-winning approach is designed to drive immediate, measurable impact. We tailor each confrontation training experience to your audience and organization’s goals, tracking progress every step of the way. This dedication to driving change earned us 2024’s Innovation of the Year, Best HR & Employee Experience, and Best Corporate Learning Solution from the American Business Awards.

Fierce Confrontation® is not a lecture series. Our master facilitator-led training demands hands-on participation. You’ll tackle real-life confrontation challenges by working through the situations you bring to each session, building practical confrontation skills that are easy to implement and highly effective.

Most importantly, Fierce Confrontation training is completely customizable. Choose from a range of program and delivery options to maximize impact and ensure your team can effectively manage conflicts, maintain a positive team dynamic, and build a culture of open communication and continuous improvement.

LET’S start the conversation