Resource Library

Timely, relevant, and complimentary content to help your people become expert conversationalists. Get resources to help you tackle real issues, including: employee engagement and accountability, workplace relationships and communication techniques, and how to inspire your multigenerational workforce.

Browse the virtual Fierce shelves for a treasure trove of tools to turn your team into top-notch communicators.

5 Conversations You Need To Start Having Today

New eBook

There’s more than one kind of conversation. In the 15-plus years that we’ve been training people how to talk about what matters, we’ve pinpointed five critical types.

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The State of Miscommunication

36-page eBook

Recent research from Fierce Conversations and Quantum Workplace reveals trends around miscommunication in the workplace and finds that effective workplace communication is linked to employee engagement.

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Fierce Conversations

Award-Winning Book

Fully revised and updated, this best-seller from leadership visionary Susan Scott delivers concrete tools and practical models for improving workplace relationships, and creating high levels of engagement.

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Fierce Leadership

Award-Winning Book

From our founder and author of the acclaimed Fierce Conversations, here’s the antidote to some of the most wrongheaded practices of business today.

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6 Key Trends that Increase Employee Productivity and Engagement

Whitepaper

Empower your people to have productive, results-driven conversations.

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The Financial Rewards of Employee Engagement: Better Relationships Bring Results

Whitepaper

Reap the rewards of investing in your people and fostering connectivity to increase employee engagement.

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The ROI of Skillful Conversation: Relationship Advice for Measurable Business Results

Whitepaper

Today’s leaders recognize that a successful business depends on competencies such as creativity, candor, authenticity, courage, innovation, and customer relationships.

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Big Picture of ROE: The ROI of Skillful Conversation

Whitepaper

In this supplement to ‘The ROI of Skillful Conversation,’ take a closer look at ROE: Return on Expectations.

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3 Pillars of Leadership Development and Training: How to Build a Foundation for Measurable Results

Whitepaper

Learn how to deliver a concrete and effective method for rolling out leadership training that aligns with your strategic objectives.

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Conversations: The Linchpin of Leadership Competencies

Whitepaper

More than any other skill, success as a leader rides on the ability to guide conversations that get results.

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A Perspective On Workplace Diversity

Whitepaper

Is your organization tapping the full power of diversity and inclusion within your workforce?

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Build An Inclusive Culture: 3 Strategies To Maximize Innovation

Whitepaper

Is your organization tapping the full power of diversity and inclusion within your workforce?

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The Multigenerational Advantage: 3 Strategies to Leverage the Strengths of Each Generation

Whitepaper

As new generations enter the workforce, the need for better communication, mentorship, and knowledge transfer grows.

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What Employees Really Think About Best Practices

Whitepaper

How often do you get your employees’ take on what’s happening in your organization? Have you taken a pulse lately?

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Frontline Employee Training: The Business Impact of Improving Communication Throughout an Organization

Whitepaper

Your frontline employees have immense responsibility, and ultimately, they are the face of your organization.

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Turning Conversations Into A Driving Force for Growth and Success: A Retail-Industry Perspective

Whitepaper

As competition in the retail space heats up, communication skills are more important than ever.

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What is HR

Whitepaper

Explore how HR practitioners are managing change, and discover a new way to develop change management across your organization.

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5 Fierce Strategies for Addressing Toxicity in Your Organization

Pre-Recorded Webinar

Your organization can’t afford to ignore the impact of toxic employees.

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Make the Case: The Smart and Heart of Leadership Development and Training

Pre-Recorded Webinar

How do you evaluate a leadership development program? To get the full picture, combine ROI with a new measurement tool: ROE, or Return on Expectations.

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Talk with Me: 5 Fierce Conversations to Drive Performance

Pre-Recorded Webinar

To keep pace with the shifting world of performance management, leaders must start new kinds of workplace conversations.

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Get Real: 3 Fierce Practices to Build A Culture of Strong Performance

Pre-Recorded Webinar

Can you pinpoint behaviors that create a culture of strong performance?

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Be Fierce: 3 Tips to Build an Accountable Culture

Pre-Recorded Webinar

Does every member of your team — including your leaders — understand the impact that their efforts and decisions have on your overall success?

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Get Fierce: How to

Pre-Recorded Webinar

Join Susan Scott, the CEO and founder of Fierce, as she translates the huge, complex topic of employee engagement into a tangible series of actions.

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event-webinar-play-olive Resource Library | Whitepapers, eBooks, & More - Fierce, Inc

Pre-Recorded Webinar

The most effective individuals constantly ask for and receive feedback — and lots of it. But how exactly do you invite more feedback and gain valuable insight from your colleagues?

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Get Curious: 3 Leadership Techniques to Foster Diversity of Thought

Pre-Recorded Webinar

What does every high-performing team have in common? A deep sense of inclusion among all of its members.

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Lead Me: 3 Fierce Strategies to Thrive in Times of Change

Pre-Recorded Webinar

Large-scale change initiatives are the new ‘normal’ for business. But 70% of them fail. Beat the odds by engaging people through meaningful conversation.

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Fierce Conversations in Education Reform: Uncovering the Ground Truth

Whitepaper

Get a fresh perspective on education reform.

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The Connected Leader: How to Improve Results Through Conversations

Pre-Recorded Webinar

As today’s workforce disperses farther and farther, it’s imperative for leaders to create meaningful and collaborative connections both in person and virtually.

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Get Fierce: 7 Leadership Behaviors in 2016

Pre-Recorded Webinar

As a leader, your success rides on your ability to create meaningful and collaborative connections with colleagues and clients.

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Fierce Conversations: How to Address Toxic Employees

Pre-Recorded Webinar

Left unaddressed, toxic behavior becomes the norm in any workplace. Negative employees erode morale, add stress, undermine productivity, and ultimately hurt the bottom line.

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Creating and Sustaining Accountability in Education

Pre-Recorded Webinar

Discover a new approach to accountability. In this recorded webinar, you’ll get concrete strategies to hold yourself — and others — able.

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Best Practices: 3 Things Employees Really Want

Pre-Recorded Webinar

Are your best practices resonating with employees? Or making things worse? A Fierce survey reveals a dramatic disconnect between the intentions and results of best practices.

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How and Why Christus Health Uses Conversation Training

Pre-Recorded Webinar

How has conversation training transformed the culture of this global health system? Dr. Lisa Reynolds shares how Christus Health leverages conversations to drive important initiatives.

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Coast Capital Savings

Client Case Study

For this consumer cooperative, a six-month partnership with Fierce added up to measurable improvements.

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Christus Health

Client Case Study

How does a culture of “nice” hamper growth and innovation? Leaders at this global health network recognized the trap they had fallen into.

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Starbucks

Client Case Study

Where better to implement Fierce Conversations training than over a cup of coffee?

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Iowa Department of Education

Client Case Study

To systematically improve communications, the Iowa Department of Education instilled Fierce Conversations in districts from Keokuk to Council Bluffs.

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British Columbia Public Service Agency

Client Case Study

Before partnering with Fierce, this agency’s goals seemed out of reach.

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Orting School District

Client Case Study

When Michelle Curry became superintendent of a small school district in rural Washington state, she brought Fierce Conversations training with her.

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Symetra

Client Case Study

To promote a more participatory culture, Symetra debuted its employee “Rules of Engagement.”

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Rodney D. Joslin School

Client Case Study

Can a school rebuild relationships and improve performance in one year? Rodney D. Joslin School accomplished just that.

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Costco

Client Case Study

To prepare the teams for a new level of collaboration, Costco chose Fierce to be an integral part of the Cosmos project.

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Presbyterian Senior Living

Client Case Study

Presbyterian Senior Living is experiencing improved financial results, more inclusive meetings, and stronger relationships.

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Emeritus Senior Living

Client Case Study

Emeritus took steps to ensure that every community has one thing in common: clear, authentic, results-driven communication.

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University of Washington

Client Case Study

The UW Intercollegiate Athletic Leadership program incorporated Fierce Conversations into its curriculum.

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Washington Dental

Client Case Study

Washington Dental brought in Fierce to help reach their goal of building a more trusting, open, and honest organizational culture.

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Wolverhampton Homes

Client Case Study

Wolverhampton Homes shifted from focusing on behaviors to focusing on uncovering underlying issues.

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HAVI Global Solutions

Client Case Study

HAVI Global Solutions transformed their risk-adverse culture into a bolder, more inquisitive, and more transparent culture.

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Crate & Barrel

Client Case Study

Crate & Barrel Store Managers and Contact Center Team immediately saw the impact in cooperation among coworkers with Fierce.

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Taunton Press

Client Case Study

Taunton Press and Fierce worked together to create a culture with open, honest, direct communication where people feel empowered.

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Ernst & Young

Client Case Study

Ernst & Young views Fierce as integral to its relationships with clients as well as the development of its employees.

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2018 Workplace Predictions: An Increased Focus On Inclusion, Change Leadership, and Participant-Led Learning

2018 Press Release

Fierce Conversations identifies 5 key trends they believe will play a significant role in the workplace in the coming year.

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Toxic Employees Survey 2017

2017 Press Release

In a survey of over a thousand full-time employees, just a quarter say they confront toxic employees directly; 40 percent believe their organization does nothing once made aware of toxic individuals.

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Fierce Named Leadership Training Companies To Watch By Training Industry, Inc.

2017 Press Release

Fierce, Inc. is one of twenty companies worldwide to be included in Training Industry’s 2017 Leadership Training Companies Watch List.

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Benefit from Greater Diversity

2017 Press Release

Fierce surveyed over a thousand full-time employees across the U.S. and found some surprising variances in employee experiences around PTO.

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Post-Vacation Bliss? Not So Fast.

2017 Press Release

Fierce surveyed over a thousand full-time employees across the U.S. and found some surprising variances in employee experiences around PTO.

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Share the Office Love?

2017 Press Release

In a new study released by leadership development and training experts Fierce, Inc., over a thousand individuals were surveyed to gain insight into the impact of relationships with coworkers.

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Susan Scott Releases Fierce Conversations

2017 Press Release

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time is available worldwide today, providing insight and guidance for transforming everyday conversations.

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2017 Workplace Predictions: An Increased Focus On Inclusion, Change Leadership, and Participant-Led Learning

2017 Press Release

Fierce Inc. predicts what organizations can expect to see in 2017, both internally and across the globe. Diversity initiatives will take priority, and change leadership will be a primary area for development.

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Communication: The Most Valued Trait Of Political & Business Leaders

2016 Press Release

Ask not what political leadership can do for business, but what business leadership can do for politics. This survey examines what traits our ideal leaders possess, in both business and politics.

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2016 Workplace Predictions: Purpose-Driven Employment

2016 Press Release

Fierce Inc. reveals purpose-driven employment will be a top workplace trend for 2016. Employees will be motivated by individual purpose and company missions as much as salary and benefits in the coming year.

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Toxic Employees Survey 2015

2015 Press Release

In a survey of over a thousand full-time employees, just a quarter say they confront toxic employees directly; 40 percent believe their organization does nothing once made aware of toxic individuals.

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Fierce Employees Amongst Happiest in Washington State

2015 Press Release

The leadership and training organization has been awarded both the Puget Sound Business Journal Best Workplaces and Seattle Business Magazine’s Best Places To Work.

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2015 Workplace Predictions: Out With The Old, In With The New

2015 Press Release

Organizations will replace outdated best practices in the coming year; results will include increased flexibility, a higher importance put on training, and an increased willingness to lead.

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Lack of Collaboration for Workplace Failures

2011 Press Release

Fierce Inc. announced the results of a customer survey of more than 1,400 corporate executives, employees, and educators across diverse market sectors including financial, healthcare, technology, and manufacturing. The survey provides fresh insights into how team members at all levels perceive communication within their organization.

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Fierce Factor

Personal Assessment

How Fierce are you? Take our questionnaire and find out!

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Toxic Employees in 2017

Survey Results

Toxic employees continue to wreak havoc on the workplace—and the bottom line. Why isn’t anyone confronting them?

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Modern Vacations in 2017

Survey Results

Are employees recharging on their vacations? Restrictions on PTO, lack of managerial support and the stress of re-entry all take a measurable toll.

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Politics & Business in 2016

Survey Results

“Take me to your leader.” Or not. How do executives, employees, and educators really feel about leadership in business and politics?

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Toxic Employees in 2015

Survey Results

How do you handle a toxic employee? Nearly 500 corporate executives, colleagues and educators reveal their approaches.

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Toxic Employees in 2013

Survey Results

A survey of more than 800 executives, employees and educators reveals a profound disconnect in workplace communication.

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Work-Life Balance in 2014

Survey Results

We interviewed 1,000 working women around the country to discover their attitudes about “having it all” at home and work.

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Facebook in the Workplace

Survey Results

Facebook posts can easily taint a workplace, jeopardizing relationships, and job security. Learn the extent of the damage.

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