3 tips for creating transparency and engagement in your social media marketing strategy

I get to talk with people every day. Not just colleagues, friends, and family, but also individuals who have read Fierce Founder and CEO Susan Scott's bestselling book "Fierce Conversations" or who have implemented our content in their company's leadership and development training. You'll find me more often than not having these conversations behin...
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Delegation Isn't Just for Managers, It's Integral to Individual Contributors’ Development

At the heart of personal and professional development are two key factors: empowerment and delegation. You could consider these two factors to be on-par, because to delegate is to empower your individual contributors to take on new responsibilities. On first thought, the concept of delegation may not strike you as a skill that employees in non-mana...
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Leading Business Problem #3: Lack of Transparency

At Fierce, we often talk about the impact that withholding truths can have on an organization and the people within it. In our latest eBook , we call out lack of transparency as the third leading business problem businesses are facing today. Our founder and CEO Susan Scott spoke at a TedXOverlake event. In her talk titled "The Case for Radical Tran...
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Part Two: How to "Fix" Accountability on Your Team

I want to go back to our original quote included in Part 1 of the Accountability blogs: " Our careers, our companies, our personal relationships, our very lives, succeed or fail, gradually then suddenly, one conversation at a time." If you'll notice, it says succeeds one conversation at a time. So just as we found that accountability can disappear ...
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Leading Business Problem #1: Losing Time and Money

In our latest eBook , we offer Fierce insight into six leading business problems companies are facing today, the impact of these problems, how you can identify them, and how to solve them. The first leading (and common!) business problem we highlight is a loss of time and money . If a company has never experienced a sudden drop in revenue, they may...
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The State of Accountability, and Why It Fails

In this highly competitive, ever-changing business climate, accountability continues to be a critical challenge for leaders and organizations alike. As leaders, we aspire to build teams where people are invested in their own growth and development and are advancing the initiatives that are critical to organizational success. And yet, finger-pointin...
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Why a Self-Driven Approach Matters for Employee Development, and How to Integrate it

There's no question whether organizations should prioritize professional development, especially if they want to retain talent. But not all organizations are having the types of growth conversations that put employees in the driver's seat and set them up for success. According to Gallup , 87% of millennials and 69% of non-millennials rate "pro...
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Getting Started with Fierce: What to Expect When You're Ready to Produce Results in Your Organization

Are you curious about our programs but not ready to pick up the phone yet? This blog post is a little different from what we typically publish, but I wanted to take the opportunity to be transparent about our process and provide you with an idea of what to expect as a potential client. If you've never worked with Fierce, you may be wondering what t...
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Transform Your Culture of "Nice" into One of Results

Most of us were raised to "be nice" to others, and understandably so. Who doesn't want to be considered nice? It definitely pays to show kindness, and we all like to be treated with kindness in return. But is it possible to be too nice? Have you noticed yourself or other people in your organization avoiding a real issue? Either pretending it doesn'...
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Training vs. Learning: How to Make Your Training Program Stick

"Learning is not attained by chance. It must be sought for with ardor and diligence." –Abigail Adams Each month, Fierce gathers together as an organization to share what has impacted us over the month. It's a time to reconnect and re-energize. This week our training department talked about their deep passion for how, at its core, Fierce is not actu...
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Before Investing in a Leadership Training Program, Here’s What You Should Know.

Every year, organizations invest in leadership training. The hope is to produce both better leaders and ROI. Unfortunately, ineffective training leads to an approximate loss of $13.5M per year, per 1,000 employees . If you're going to invest in your leaders, it's important to understand why so much money is being lost, and where training ...
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Have Business Goals for 2018? Here's Why Planning is Paramount

Whether you intend to grow revenue, improve professional relationships, or introduce new projects, one thing is for sure: planning is paramount. Without it, the shared vision you have for your organization, as well as your personal goals, won't become reality.  Would you chart the Atlantic Ocean on a sailboat without planning your route, equip...
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Strengths-Based Employee Development: The Business Results

This week’s Fierce resource was originally published by Gallup and explains the business impact of a “strengths-based” employee development program. It is a well-known fact that employees are craving more on-the-job career development, and for the most part, are not receiving it. Common excuses and bottlenecks include, gaining support from company managers and leaders, fear of losing top performers, and not enough time and resources. Top performers are more likely to leave if they are not getting the career development that they are seeking, and the cost of losing those employees is much higher than employee development programs. “Gallup estimates that only about one in 10 people naturally possess high talent to manage, and organizations name the wrong person as manager about 80% of the time.” Per Gallup, part of the disconnect is that the wrong people are put into management roles and thus are not creating the right environment...
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Leadership Tips: Face Your Leadership Fears

As a leader, it can be alluring to let fear dictate your decisions. No risk = no failure, and in the short term, that type of thinking might seem easier. However, the nature of fear can be debilitating and oftentimes can leave you stuck in the same place.  As a savvy leader you know that in order to progress, innovate, and accomplish your goals – forward movement is necessary. This week’s tip encourages you to look at what your leadership fears are and to ask yourself: What scares me to my core about being a leader? About achieving my goals? Take this opportunity to begin to have conversations around those fears. If you think your fear has inhibited your and your team's progress in any way, go to your team and call that out. Then ask them how they might move forward . You may have someone ready to solve that...
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The Secret to Successful Business Negotiation

  "The most important trip you may take in life is meeting people halfway." – Henry Boyle On the surface, negotiation can seem more complex than it really is. There are usually a lot of factors to consider on behalf of everyone involved, and our psyches can quickly lead us into the shaky territory of power plays, manipulation, or even fearful ...
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4 Mistakes Leaders Keep Making

This week’s Friday Resource comes from HBR and features four common mistakes that leaders continue to make. Over the last half century, approaches to leadership have shifted and grown dramatically. Regardless, some areas (even with the most progressive and advanced training programs in place) continue to be problematic in organizations. The most seasoned of leaders are prone to fall into certain traps, and these traps are often outside their awareness. The more aware leaders become of these behaviors, the more they will be able to mitigate their impact. blockquote>p { border:none;}/> Per Robert H. Schaffer, HBR, here are the four main behavioral traps to be mindful of: Behavior Trap 1: Failing to Set Proper Expectations Everyone has seen senior managers announce major directional changes or new goals without spelling out credible plans for achieving them or specifying who’s accountable: for instance, “We are going to reduce the use of cash...
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3 Tips for Leaders to Avoid Insanity

“Insanity: doing the same thing over and over again and expecting different results.” -Albert Einstein As a leader, have you ever tried to solve the same problem the same exact way over and over again? In hindsight it might seem insane, however, in the moment the plan was set forth with great intentions and a level head. So where is the disconnect?  How can we make sure that when we come back to the drawing board we don’t keep doing the same thing we did before? Below are 3 proactive tips to help innovate with intention for your own sanity . Tip #1: Mix It Up In the Fierce Team model , we focus on seeking out different, competing perspectives from team members. This skill set can be incredibly useful when problem solving. In order to make sure, as a leader, you keep your wits about you, if your first attempt...
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Leadership Tips: Think Outside the Box

It’s easy to fall into a pattern. It’s only natural to apply your knowledge of a process, that you know works, to similar projects. You might think to yourself: I know an effective way to do this, why fix something that isn’t broken? This week’s tip is to question your processes, patterns, and ideas. Challenge yourself and those around you to think outside the box. This can be an effective exercise whether you’re in a defined, “official” leader role or not. Sometimes when our first instinct is to just streamline an idea, it can dampen the instinct to innovate. Thinking outside the box doesn’t mean making things more complicated. It can be as simple as getting more creative with how you spend your time in weekly meetings, how your organization handles customer service interaction, and even a new way your audience can interact with the brand of your company. If...
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How to Clean Up a Messy Conversation

Life is messy. Or as Susan Scott puts it, “ Life is curly .” Having successful conversations is a learned skill, but even for those with a lot of training, conversations don’t always go the way we planned. And when they don’t, they can potentially impact our relationships in ways that are less than peachy. After a conversation, we may leave behind what we at Fierce call an emotional wake . The emotional wake can be either positive or negative and is experienced by either one or all parties involved. It tends to show up as an afterglow, aftermath, or aftertaste . In the case of an aftermath or aftertaste following a conversation, frustrated thoughts, confusion, or waves of guilt may arise. These feelings are an indicator that a rupture or miscommunication may have occurred that we need to address. So why is it important to clean things up after...
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Leadership Tips: Provide Autonomy

With engagement levels of employees at an all time low, many organizations are looking at what they can do in order to engage the hearts and the minds of their teams. While there is no one single right answer, our Fierce Whitepaper,  What Employees Really Think About Best Practices: Survey Uncovers 3 Things Employees Crave , shows that the top highest rated practices are Transparency, Autonomy, and Responsiveness. Nearly 50% of those responded identify the most beneficial practices as those that encourage accountability, development, and individual empowerment within the organization. Autonomy does just that. As defined in the Fierce whitepaper , autonomy provides people with the freedom to make appropriate decisions which ensures employees remain focused and engaged. This week, ask yourself: Do I provide my team the necessary level of autonomy to be active and engaged in their work? Are they clear on where they can act and when they...
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How to be Fierce in 3 Challenging Work Conversations

We all need to have them at some point. Those pesky, dreaded conversations. You know, the ones that can be awkward or uncomfortable or come with a crazy mix of emotions. When these unwelcome, challenging situations enter your life, your first instinct may be to run away, either physically or mentally. Once you think about the impracticality of escaping, you may minimize the issue – oh it isn’t that bad. Or I’ll just see if it happens again. Or I just will deal with this on my own. While this is a reality for many of us, I contend that those conversations you want to run from are the very ones you need to have. Why? Well firstly, you spend the majority of your time with the people at work, so from a practical perspective, you can only avoid these conversations so much. Secondly, HR Magazine reported that in a...
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Leadership Tips: Ask What Else

  In our coaching model, we instruct you to ask “ what else? ” at least 3 times in different parts of the conversation. Each time you ask, you are going deeper into the question. You are exploring – unlocking new territory.   The need to ask “ what else?” is everywhere.   For example, think about when someone asks you: How’s it going?   How do you usually respond?   When I ask people this, the initial answer is usually very surface. Examples: Work is busy but good. Family is good. Vacation was good.   This conversation is always different when I ask “what else?” after they give me the first, ceremonial answer. Only after the “ what else” does something juicier come out. It is almost like “ what else” translates to “ no, really, I want to know.”   This week’s tip is to concentrate on where...
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Leadership Tips: Don’t Procrastinate with Your Conversations

What conversations are you currently stalling? At work? At home?   No one likes to admit it, yet we do often put off tasks and responsibilities. Many studies report that extreme procrastination affects over 20% of the population. Even if you aren’t in this group, the lure of waiting until tomorrow affects us all at times. An online survey by The Procrastination Research Group posed the question, “To what extent is procrastination having a negative impact on your happiness?” Of the 2,700 responses, 46% said “quite a bit” or “very much,” and 18% claimed “extreme negative effect.” And yet, there are real reasons we put off doing things that are important. When it comes to conversations, we often put off the vital ones we need to have for reasons like: It will take too long.   The other person can’t handle it.   It’s not the right time. Those are...
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5 Steps for Giving Productive Feedback

This week’s Fierce resource was originally published by Entrepreneur and shares five steps for giving productive feedback that helps employees grow. Providing open and honest feedback to colleagues and employees is the most important element of growth and professional development. However, providing this feedback consistently is not always easy for both manager and employee. Many people cringe at the words, “Can I give you some feedback?” It is dependent on the manager to create enough trust and rapport with their reports to alleviate the fear and anxiety that is associated with a feedback conversation. By managing feedback in a positive way that helps the employee understand that feedback is meant to improve their performance and develop their skills, the individual receiving the feedback can approach the conversation calm and ready to listen. Per Scott Halford, there are five tips managers can exercise to create productive feedback that sticks: 1. Create...
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Getting to the Root Cause: Performance Problems in Revenue-Producing Roles

A widespread belief exists in the world of performance management that the assessment of revenue-generating roles should be pretty cut and dry. You are either hitting your targets or you aren’t. And if you miss them too many times, you are out. I agree this perception is true, and , often leaders aren’t digging deeper to understand the root cause of the performance issues within teams. I am not advocating that we stop holding the bar high, nor am I suggesting we keep poor performers beyond the appropriate period of their performance assessment. I am suggesting there are common pitfalls that front-line leaders, especially those newer in their roles, can succumb to when evaluating revenue-producing roles. Failing to reach this deeper level of understanding can become costly, resulting in everything from excessive turnover to missed conversations. Traditionally, revenue-producing roles have been associated with the sales function. However, as business models...
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Leadership Tips: Ask for Feedback as a Leader

“Asking others for input increases their expectation that you will change in a positive way.” – Joseph Folkman, The Power of Feedback The world is constantly changing around you. An important employee leaves your team. A key client shifted the whole program for their upcoming session. A new company launches to compete with your core product. Your computer crashes. All before noon. Big or small fluctuations happen every minute of the day. Leaders must be able to track the trends with their teams and organizations. Feedback is important data in our daily lives, so we need to solicit input. So I ask: How much feedback are you receiving from your employees? My guess would be not enough. And if that is true, you need to ask. The higher up you are in the organization, the more removed you may be from how you are really doing from others’ perspectives. This...
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The Power of Friendship in the Workplace

Are you having a so-called “hangover” from chocolate, hearts and all the love from Valentine’s Day? If the focus yesterday was on romantic love, let’s focus today on your coworkers, who may also be friends. Current research reveals that all types of relationships with coworkers play an increasingly significant role in job satisfaction. We released a new study at Fierce, Inc. with over a thousand individuals surveyed to gain insight into the impact of relationships between coworkers. While the line between friend and coworker can be thin, most employees have embraced the dual title for those they work with. Nearly three-quarters of those surveyed consider two or more coworkers friends, with no significant differences between male and female respondents. Fierce has found both in working with clients, along with a renowned Gallup poll, that the most productive employees and workgroups take this a step further and have a best friend...
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Leadership Tips: Address Your Mokitas

Mokita is a Papua New Guinean term for something that  everyone knows but no one talks about .  Papua New Guineans measure the health of their tribes by how many mokitas they have. The fewer mokitas, the healthier the tribe. In other words, the tribes that can talk about the difficult topics are the most healthy. We have this concept in America. It’s called the elephant in the room. That thing that we know and feel compelled to not talk about, because the consequences may not be “pleasant.” The family gathering may have its own special elephant while your team meetings may have another. Mokitas can show up everywhere. One could be that your one team member is always late, and although it has negative impact on everyone, no one ever says anything. It could be that your mother always pressures you on a particular topic, and no one ever...
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4 Ways Your Company Benefits From Giving Back

This week’s Fierce resource was originally published by Entrepreneur and showcases four ways that a company can benefit from giving back to the community. Although charitable acts are supposed to be made for selfless reasons, without the anticipation of a return on investment, there are rewards for businesses that give back. Per John Boitnott, Entrepreneur Contributor, some of the ways companies can gain from giving back include: 1. Building respect and a good reputation in the community. The relationships formed through giving back to local organizations can add great value to businesses. When other people and businesses see the positive impact of charitable efforts, they want to support the company. Goodwill can go a very long way, and solidify a business as a steward to the community. 2. Improving the community. It goes without saying that giving back to the local community makes it a better place to work and...
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Common Pitfalls for Managers Building Accountability

Daniel, a young manager, frequently finds himself frustrated that his team is not delivering projects on deadline. He doesn’t know how to fix it, and often uses a repertoire of different tactics to try to combat it. However, it seems that every time someone comes to him with a setback, he validates their reasoning. When asked about his approach, Daniel feels that he is being empathetic – a key trait for successful leaders. It wasn’t that long ago that Daniel was standing in their shoes. When Daniel is listening to his team, he understands the reasoning behind their comments.  There’s truth to the excuses . He finds himself saying things like “Oh, I know the budget isn’t where it should be”.  Or “Oh, I understand we do have a lot of projects on the table.”  His frustration lies in the fact that while the excuses keep coming, the results stay...
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How to Create Organization Habits That You Will Actually Stick To

This week’s Fierce resource was originally published by Fast Company and explains how to create organization habits that will stick. Everyone wants to be more organized. Whether it is a constantly overflowing inbox, or that stack of documents on your desk that never seems to dwindle. The issue is finding organizational practices that you can actually sustain in a business world that can be chaotic. Many leaders and business professionals feel there is never enough time in the day, yet they devote little or no time to the biggest time saver available to them: organization. Leo Babauta, Fast Company, offers some tips for forming habits of organization that can last. There are countless options for tools and software to accomplish these various tips, so it is a matter of finding what works best for you and your needs. A few of the habits are: Create a place for everything. Whether...
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3 Hacks for Your Summer Work Routine

Yesterday was the first official day of summer. And let’s be honest, sometimes the summer work routine can really drag you down.  You are at the office grinding, while you longingly stalk your colleagues on social media - sailing in the Mediterranean or camping in the Grand Canyon. Summer vacation jealousy can rear its ugly head quickly. So…how do you deal?   Use the summer as a reason and time to explore different ways you can work. It is a great time to take advantage of more daylight, and other people’s vacation time to get ahead. Here are three routine shifts to try: Change your hours.  Experiment with when you work. Perhaps the sunshine in the morning makes it easier for you to wake up. Go to the office early, so you can leave and enjoy more of the afternoon sunshine. If you can’t change your hours, run errands or pay bills early in the...
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Leadership Tips: Challenge the Status Quo

This week Fierce is in Denver, Colorado at the Association for Talent Development's annual international conference . We are gathered to meet with learning leaders, trainers, and people invested in the human capital space. We are gathered to question. To explore. To learn. To have fun. ( Follow us at #befierceatd .) Today, esteemed thought leader Simon Sinek is speaking about how the leaders and companies that make the greatest impact are the ones who are able to inspire – they challenge the status quo and act in very specific patterns. One of my favorite Sinek quotes is, “We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.” It is a leader’s responsibility to have a...
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6 Steps for Building a Company Culture of Accountability

This week’s Fierce resource was originally published by Inc 500 and details six steps that can lead to a company culture of accountability. In his article, Gleeson defines six steps, some of which may seem obvious but are often overlooked at organizations. Things like getting feedback, creating ownership, and consistency. Leaders within organizations continually identify empowering their employees as a critical piece to organizational success, and employees constantly seek to be empowered within their roles. So why is the issue of workplace accountability so pervasive? In short: Accountability can be a difficult thing to track. As companies grow and teams are spread out over state lines or even countries, this task becomes even more problematic. Accountability is often defined by a job description and whether an employee is meeting or exceeding the standards set forth in it.  This is all wrong. Accountability needs to come from the top down and resonate...
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2 Big Don’ts if You Want Accountability in Your Workplace

Do you feel that people in your workplace don’t do what they say they are going to do? Are you guilty of overcommitting…or under delivering? Or both? Accountability is a huge problem. The Workplace Accountability Study recently revealed that 82% of respondents have  no ability to hold others accountable , but 91% of people rank accountability as one of the top development needs they’d like to see at their organization. Two don’ts when you want to create more accountability in your workplace. Don’t give advice. Giving advice is one of the worst things you can do when people come to you with problems. Yes, you read that right.  When someone comes to you with an issue and you go straight to advice giving, you are training people to not do the problem solving and work themselves. This has huge consequences to a managers’ time. It can feel so good to...
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Try Something New for 30 Days to Achieve Your Goals

This week’s Fierce resource was originally published by Ted.com and explores how trying something new for 30 days can lead to achieving your most ambitious goals.   The idea behind it is simple. If you really want to achieve a new goal you have set for yourself, try it for 30 days and measure the results. One of the issues with ambitious goals is that we never seem to get the ball rolling because the task at hand is so daunting. We start to form questions in our heads like: Where do I begin? How can I really accomplish this with my schedule? It is easy to populate our minds with these thoughts and put off our goals for yet another year. If your 2016 goal is to get healthier but you cannot commit to a routine, take the 30 day challenge. You can do anything for 30 days, right?...
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7 Ways to Improve Employee Development Programs

This week’s Fierce resource was originally published by Harvard Business Review and explores different ways to improve employee development programs. It’s no surprise that employee development programs are a critical part to the growth and progress of any organization. A 2014 report published by Training Magazine found that over $100 billion dollars is spent annually on learning and development programs, yet many survey respondents felt there is considerable room for improvement within these programs. In his article, Ferrazzi highlights seven challenges that companies must tackle to create truly effective development programs. A few of these include: Providing flexible learning options. One of the greatest issues with development programs is finding the time to actually do them. Companies must cater to the busy schedules of their employees by offering on-demand and mobile solutions. Provide different programs for diverse learning styles. In a multigenerational workforce, it is paramount for organizations to cater...
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Leadership Tips: Create Opportunity for Your Support Staff

This week honors Administrative Professionals . According to the International Association of Administrative Professionals (IAAP), there are more than 22 million administrative and office support professionals working in the United States. A recent OfficeTeam and IAAP survey of more than 2,200 administrative workers showcased that only 43% of support staff feel their full range of skills are being used, and only 7% of support staff feel they are completely utilized. That means 50% want more opportunity. One of the easiest ways to create growth opportunities is to delegate. Many people view delegation as a way to get rid of menial tasks (what we call dele-dumping ), instead, think about delegating as a way to grow the skill set of a colleague. Think about what is currently on your plate. A couple years ago, I read a piece by Jim Schleckser, CEO of the Inc. CEO Project, he argues that the...
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Business Meetings – The Case for Face-to-Face

This week’s Fierce resource was originally published by Forbes Insights and discusses the importance of face-to-face interactions as opposed to virtual meetings. As businesses continue to heal from the economic downturn, travel budgets continue to have slow growth within organizations. Currently businesses rely heavily on technology for internal communication, which has replaced interactions that were once had in-person. Although virtual meetings and conferences cut down on costs initially, are they actually costing companies more in the end? Common answers for a preference towards technology-enabled meetings include saving time, money, and increasing flexibility in location and timing. These are all very practical answers. Saving money and time is crucial to any business – but what are these virtual meetings missing? The answer: The human element. After surveying over 750 business executives, the data shows that face-to-face meetings build stronger, more meaningful business relationships, an enhanced ability to read crucial body language,...
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5 Tips for Having a Better One-on-One with Your Direct Reports

According to Lucid Meetings research, 55 million meetings occur per day. For average workers that means eight meetings per week. For managers, 12 per week. Meetings can vary from status updates to brainstorming, from company-wide to one-on-one’s. They range from mission critical for completion of a project or milestone to completely useless. And let’s be honest, with so many hours in meetings, it can be easy to go into autopilot. I want to focus on one-on-one meetings, because I see them as one of the best ways to build personal relationships and connections. These meetings give me insights about the person, our team, and the overall operations of the business in a way nothing else can. When effective, they truly give me a pulse on what needs to potentially start, stop, and continue. The catch? I must be willing to REALLY invite feedback and truthfulness into the conversation. It needs...
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Leadership Tips: Walk Your Talk…Now

I’m constantly intrigued by what makes leaders the most effective. We talk with leaders constantly. A couple weeks ago, a Harvard Business Review article came out about the most important leadership competencies according to leaders around the world. When 195 global leaders were asked to rate 74 qualities, the number one was strong ethics and safety, meaning a leader has high ethical and moral standards. 67% said this was the most important quality to great leadership. To put it simply: Walk your talk. Don’t do something that you don’t believe in. To quote the piece, “This competency is all about behaving in a way that is consistent with your values. If you find yourself making decisions that feel at odds with your principles or justifying actions in spite of a nagging sense of discomfort, you probably need to reconnect with your core values.” I think about one of my first...
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Leadership Tips: Find the Why

When the year first gets ramped up and rolling, the conversations often turn to “what” needs to happen, “who” needs to be there, and “when” does it or that need to get finished. Those are all critical elements of execution and doing the work that we need to do. However, it isn’t the whole piece. We must go deeper than logistics with each other. Even Albert Einstein said, “We should take care not to make the intellect our god; it has, of course, powerful muscles, but no personality.” To get more, you need to turn to the “why”. I have always loved Simon Sinek’s work, and many members of the Fierce team (and world considering it is one of the most viewed) love his Tedx Talk, “How Great Leaders Inspire Action” . The premise is that leaders, who connect and always talk about the why, are the most influential. The...
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Leadership Tips: Life is Curly – Go with It

“Life is curly. Don’t try to straighten it out.” – Susan Scott This year will not go as you have it planned right now on January 4, 2016. In 2016, you will have triumphs you didn’t expect, setbacks you didn’t anticipate, and new people enter your life. You may have the same challenges, and you may not. You may have the same job responsibilities, and you may not. When things are out of your control this year, you will choose how you feel about what happens. And, more importantly, you will choose what you do after. For stability seekers, the notion of the unexpected and changing can be disconcerting. For the thrill seekers, it can be exciting. Regardless of what side of the spectrum you live on, you are responsible for the outcomes. This week’s tip is to accept that your plans will change and go with it. “Going with...
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How Technology and Work Culture Drive Each Other

This week’s Fierce resource was originally published on Huffington Post and explores the link between employee engagement and the future of workplace technology. The need to keep up with ever changing technology can sometimes leave your head spinning. But if used in the proper way it can also lead to higher productivity and happier, more engaged employees. The trick is not to bring in a new solution expecting it to be one-size-fits-all. According to How Technology and Work Culture Drive Each Other , gamification, intra-company social networks, and external applications all pay a role when it comes to maintaining the health and well-being of employees. Each solution also brings its own set of problems, which if left unchecked can make it less effective. Is technology making life for your team easier or harder? “While cash prizes are nice, they are not as rewarding as simple recognition. People want to be...
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To Text or Not to Text: That Is the Question

The first text message was sent on December 3, 1992 by a Canadian test engineer. It said Merry Christmas . On the eve of text messaging’s 13 th year anniversary, it is only appropriate to talk about how text messaging has affected our communication. We often get asked so many questions around technology use in companies and how texting should and should not be used. First and foremost, the simple answer is that you must obey your instincts about when and how to use texts. Your "gut" does act as an internal compass that can serve as a powerful guide. The best part is that it happens automatically – you simply have to tune in and listen. Then check your results. If you notoriously do not get the results you want when texting, then you need to reassess. Here are a few pointers on dos and don’ts. And for those...
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Leadership Tips: Make Your Screen Time Meaningful

“How we spend our days is how we spend our lives.” – Annie Dillard According to a recent mobileinsurance.com survey, the average person spends up to 23 days a year staring at their phone screens. Almost a month per year! That's a big deal. So I ask: Does the time on your screen each day add more value to your life? Or does it detract from it? This week’s tip is simple – make your screen time worthwhile. Use technology to enhance your relationships and your work. If you feel yourself wasting time on it, practice shutting down. Oftentimes we get caught up in our emails and social media. We let time slip away, although we know time it is a valuable asset. We are not alone. If you are desperate, use technology to help your technology issue - yes, it sounds counterintuitive. Yet, there are many apps that track...
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A Note to Retailers: 3 Tips to Make Black Friday Better for Your Employees and Customers

Black Friday is approaching us. For some, this day may create pure joy with visions of scoring the perfect holiday gift…for half the price. For others, the stress of angry, aggressive customers can overwhelm you. As a retailer, it is critical for you to take care of both your employees and customers on this significant shopping day. With the increased appeal to sit on couches (or at desks) and shop online, it is up to you to make the effort of driving or walking to your store worthwhile. Yes, more than ever you need to earn patronage. And for employees, make them proud to work for you and truly show up. There are many companies they can choose to work for. Here at Fierce, we work with many global retailers who intertwine the fierce principles and ideas to customer service and their store environment. Here are three tips to make...
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Leadership Tips: Squash the Stress

You are starting a week that is historically full of high expectations. With Thanksgiving looming in the United States, many businesses are pushing hard for deliverables. This often creates overtime and extra hours. So if you look at your employees, I ask: Do you say you want them to take time off and then email them with expectations? Or do you withhold and create white space for them to produce and exceed expectations? Are you doing it for them, or do you do it for yourself as a leader? These are serious questions. We commonly hear from clients that there are never enough hours, never enough resources, and that there is definitely not enough recognition for what they do. This is a reality for many. So what do we do? I encourage everyone to keep this in mind. Just stay aware. This week’s tip is to squash the stress ....
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3 Tips to Connect Your Team with Purpose

I have always admired the rituals and connection that people in the United States military share. I had a unique experience as a child, because my father was in the military and my birthday is Veterans Day (and no, that wasn’t planned). That means most birthdays I spent at Veterans Day ceremonies and taking pictures with fighter jets and submarines. Despite those glitzy elements, hearing the Veterans’ stories was my favorite part. Every time I asked Veterans about their service, despite the hardships and sacrifices, their eyes often lit up. They would tell stories about their purpose, and their comrades, and their experiences. I’ve reflected a lot on that over the years – especially going into the human capital/people strategy field. So I have to ask: How many of your employees’ eyes would light up talking about being on your team? Are your employees connected to the purpose? Are they...
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3 Ways to Build Employees into Leaders

This week’s Fierce resource was originally published on TrainingIndustry.com and outlines three tips for developing more leaders within your organization. Organizations need more leaders and less bosses. What do we mean by that? Well an organization’s culture either creates more bosses or more leaders, and this choice has a huge impact on an organization’s bottom line. While bosses just want to get things done, leaders will constantly push themselves to improve. When confronted with an obstacle, a leader will explore avenues outside of the set process to solve the problem at hand. The question simply put is: How do we create more innovators and less followers? Three Ways to Build Employees into Leaders urges organizations to stop coaching and start challenging your employees. If you never challenge a team member, they will never have a reason to tap into their leadership potential. Are you holding your team accountable? “Increase the...
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